IT Technician II

LAM Lennar Associates Mgmt LLC; Irvine (CA); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Adoption assistance

Vacation and holidays

Job summary

Lennar seeks an Onsite IT Technician II to provide intermediate IT support for hardware and software issues, manage data systems, and support internal client relationships. The role involves troubleshooting, maintaining ServiceNow tickets, and assisting with equipment installations and events.

You will coordinate project tasks, respond to technical incidents, and help ensure reliable infrastructure across divisions.

Qualifications

• High school diploma or GED; relevant IT certifications preferred.
• 3–5 years of relevant IT support experience.
• Ability to lift up to 50 lbs and travel up to 25% to remote offices.

Responsibilities

• Provide advice and assistance to users to resolve hardware and software issues.
• Assist in managing internal client relationships by carrying out more complex requests and providing consistent, proactive communication to maintain a high level of service.
• Produce, update, and provide best practice support documentation.
• Provide deeper incident summaries and propose solutions.
• Troubleshoot and resolve computer workstation issues.
• Enact manufacturer\'s warranties for equipment repair.
• Maintain and update ServiceNow tickets daily with accurate details.
• Help different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolve printer and copier issues across the division.
• Arrange and coordinate technical support for meetings and events, including video conferencing and AV needs.
• Maintain, upgrade, install, replace hardware, and software as required.
• Report server downtime and LAN/WAN issues promptly.
• Perform basic LAN/WAN troubleshooting under guidance.
• Provide weekly status reports summarizing activities and outstanding issues.
• Monitor and assist with coordinating third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Skills

Troubleshooting

Communication

Problem solving

Structured work

Education

High school diploma or GED

CompTIA A+ or equivalent

Tools

ServiceNow

Job description

IT Technician II

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Onsite IT Technician II provides intermediate technical support for Lennar Associates. This role involves assisting users with hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician II will troubleshoot and resolve technical problems, ensuring timely and effective service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Provide advice and assistance to users to resolve hardware and software issues.
• Assist in managing internal client relationships by carrying out more complex requests and providing consistent, proactive communication to maintain a high level of service.
• Produce, update, and provide best practice support documentation.
• Provide deeper incident summaries and propose solutions.
• Troubleshoot and resolve computer workstation issues.
• Enact manufacturer's warranties for equipment repair.
• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
• Help different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolve printer and copier issues across the division.
• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
• Maintain, upgrade, install, replace hardware, and software as required.
• Report instances of server downtime and LAN/WAN connectivity issues immediately.
• Perform basic troubleshooting on LAN/WAN connectivity under guidance.
• Provide weekly status reports summarizing activities and outstanding issues.
• Monitor and assist with coordinating third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Requirements

• Understanding of technology standards with minimal supervision.
• Ability to perform structured work assignments.
• Proficient in troubleshooting IT issues.
• Good communication and problem-solving skills.
• Ability to recognize and elevate issues appropriately.
• High school diploma required or GED; relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 3-5 years of relevant experience.
• Physical ability to perform the job’s requirements, including frequent walking, standing, climbing stairs, and lifting up to 50 lbs.
• Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States.

General Overview of Compensation & Benefits

We reasonably expect the base compensation offered for this position to range from an hourly rate of $36.88 - $46, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. This position may be eligible for bonuses. This position may be eligible for commissions. This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.
• To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms.

Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

We’re Always Looking Ahead Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems. It’s how we’ve become a leader in the homebuilding industry and why our Associates love working here. If you’re interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you.

Work Where Everyone’s Included

We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created our Everyone’s Included Advisory Council, and we’d love for you to be a part of our shared journey.

Join Our Talent Network

Welcome to the Lennar Community! We are tickled, delighted and happy that you've decided to join our Talent Community! We look forward to connecting about career opportunities at Lennar.