IT Technician I

Paycom - ATS; Texarkana (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Paycom - ATS is seeking an IT Technician I to provide Tier 2 day-to-day operational support for end users, covering hardware, software, networking, and VoIP systems. The role includes documenting solutions and building a support knowledge base.

Responsibilities include assisting Facilities when needed, maintaining equipment, and handling branch maintenance at all locations. Strong foundational IT experience and dedicated customer service are required.

Qualifications

• 12–18 months related experience or training.
• Must provide service with HEART to internal customers.
• Experience with hardware, software, and networking support.

Responsibilities

• Provide Tier 2 day-to-day IT support for hardware, software, networking.
• Troubleshoot laptops/desktops, network equipment, server hardware/software.
• Support VoIP telephony and Microsoft 365, document solutions.
• Create and maintain knowledge base content; assist Facilities as needed.

Skills

Hardware troubleshooting

Networking

Server administration

VoIP administration

Microsoft 365

Documentation

Education

High school + trade training

Job description

GENERAL DESCRIPTION OF POSITIONThe IT Technician I is responsible for providing Tier 2 day-to-day operational support to end users regarding hardware, software, networking, and troubleshooting user issues.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide Tier 2 support for Information Technology issues related, but not limited to:Laptop and desktop computers.Network equipment.Server hardware and software.Voice-over-IP telephony system.Other hardware/peripherals.Microsoft 365Miscellaneous applicationsResearch and implement fixes for new issues, via self-assign or escalation to next level support (internal or vendor) when necessary.Ensure problem and solution documentation, creating and managing content for support knowledgebase.Assist the Facilities department if needed, including general site maintenance, moving and reconfiguring office furniture and equipment, and performing branch maintenance at all locations.Other duties as assigned.EDUCATION AND EXPERIENCEKnowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.EXPERIENCE GENERAL12 to 18 months related experience and/or training.ADDITIONAL INFORMATIONMust provide Service with HEART to internal customers/co-workers.