IT Technician I

Banner Health; Mesa (AZ); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Weekly pay

401(k) / pre-tax retirement

Employee Assistance Program

Wellness program

Job summary

Banner Health is seeking an IT Technician I to support business planning, tactical execution, and integration in the technology area. The role focuses on ensuring customer satisfaction for IT activities and supporting desktop, mobile devices, networks, and applications.

The position is onsite, with standard hours; it involves responding to customer requests, documenting issues, and collaborating with IT teams to resolve problems and maintain systems in a healthcare environment.

Qualifications

• Minimum high school diploma or GED required.
• Able to troubleshoot a range of IT issues and communicate with customers effectively.
• Strong organizational and presentation skills to engage non-technical audiences.

Responsibilities

• Support and assist with IT operations in a fast-paced environment.
• Respond to customer inquiries related to hardware maintenance and software applications.
• Coordinate with IT departments to resolve issues and fulfill system-defined objectives.
• Maintain a clean and organized work area and follow standard procedures.

Skills

Troubleshooting

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Primary City/State:Mesa, ArizonaDepartment Name:Banner Staffing Services-AZWork Shift:DayJob Category:Information TechnologyBanner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.The Enterprise Operations Team provides first contact customer service for system critical operations. We monitor a full range of console and peripheral computer operations across multiple hardware platforms and operating systems. This position demonstrates a high degree of technical knowledge of infrastructure, communication processes, and supports system defined objectives relative to the company’s business and healthcare requirements.As an IT Technician I you are responsible for overseeing the training of junior members of the team on all areas of responsibilities. Promotes teamwork by involving others, delegating assignments and encouraging them to contribute their strengths to the team. Responding to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, determines requirements and co-ordinates the course of action with the various information technology departments. This is an onsite position Monday through Friday 8am - 5pm at Banner Thunderbird Medical Center. Candidates must reside in AZ to be considered.Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. If this role sounds like the one for you, Apply Today!As a valued and respected Banner Health team member, you will enjoy:Competitive wagesPaid orientationFlexible Schedules (select positions)Fewer Shifts CancelledWeekly pay403(b) Pre-tax retirementResources for living (Employee Assistance Program)MyWell-Being (Wellness program)Discount Entertainment ticketsRestaurant/Shopping discountsRegistry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.POSITION SUMMARYThis position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.CORE FUNCTIONS1. Maintains basic knowledge of standard work routines, equipment and day-to-day activities and/or routines.2. Follows established guidelines and procedures to troubleshoot information technology issues. Applies basic instructions and procedures to solve non-complex problems. Chooses best alternative from group of known possibilities. Refers complex problems to others when solutions are outside typical alternatives.3. Provides service to customers, meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.4. Keeps and maintains assigned work areas clean and in an orderly manner. Completes assignments within established procedures. Frequent review of work results. Deviates from prescribed procedures only with permission.5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.6. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge in a similar role is required.Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal.Working variable shifts and hours and carrying/responding to a pager may be required.PREFERRED QUALIFICATIONSKnowledge of Information Technology in a fast-paced environment is preferred.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy