IT Technician I

bannerhealth; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible Schedules

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Registry/Per Diem positions do not

Job summary

Banner Health is seeking an IT Technician I to support business planning, execution, and integration in technology areas. The role focuses on customer satisfaction for IT activities and requires documenting issues with IT resources and systems.

The position is onsite at Banner University Medical Center in Phoenix, with a range of benefits and a team-oriented environment. Training junior staff and collaborating across IT departments are key aspects of the role.

Qualifications

• Basic knowledge of standard work routines and IT procedures.
• Ability to troubleshoot information technology issues; respond to internal/external requests.
• Willingness to learn and train junior staff.

Responsibilities

• Maintains knowledge of standard work routines and day-to-day activities.
• Troubleshoots IT issues and responds to requests from internal/external customers.
• Provides service to customers meeting standards and responds promptly to requests.
• Keeps assigned work areas clean and orderly; completes tasks per procedures.
• Maintains current professional and technical knowledge related to the healthcare IT field.

Skills

Customer service

Infrastructure knowledge

Hardware maintenance

Team training

Job description

Primary City/State: Chandler, Arizona

Department Name: Banner Staffing Services-AZ

Work Shift: Day

Job Category: Information Technology

Banner Health was named to Fortune's Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We're proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

The Enterprise Operations Team provides first contact customer service for system critical operations. We monitor a full range of console and peripheral computer operations across multiple hardware platforms and operating systems. This position demonstrates a high degree of technical knowledge of infrastructure, communication processes, and supports system defined objectives relative to the company's business and healthcare requirements.

As an IT Technician I you are responsible for overseeing the training of junior members of the team on all areas of responsibilities. Promotes teamwork by involving others, delegating assignments and encouraging them to contribute their strengths to the team. Responding to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, determines requirements and co-ordinates the course of action with the various information technology departments. This is an onsite position located in Phoenix at Banner University Medical Center - Phoenix.

Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time.

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Resources for living (Employee Assistance Program)
• MyWell-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company's business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.

CORE FUNCTIONS

1. Maintains basic knowledge of standard work routines, equipment and day-to-day activities and/or routines.
2. Follows established guidelines and procedures to troubleshoot information technology issues. Applies basic instructions and procedures to solve non-complex problems. Chooses best alternative from group of known possibilities. Refers complex problems to others when solutions are outside typical alternatives.
3. Provides service to customers, meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.
4. Keeps and maintains assigned work areas clean and in an orderly manner. Completes assignments within established procedures. Frequent review of work results. Deviates from prescribed procedures only with permission.
5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, esta