IT Technician I

Azurite Professional Community; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K escrow/ESOP

Life/ADD/Short/Long Term Insurance

ID Theft Protection

FSA/WIC/Dependent Care

Job summary

Azurite Professional Community is recruiting an IT Technician I for our IT department in our Albuquerque, NM office. Under the direct supervision of the IT Manager, IT Tech I is responsible for maintaining, testing, and repairing systems and networks.

This entry-level role provides first-tier support using basic technical knowledge and requires strong verbal and written communication. Responsibilities include basic troubleshooting, documenting resolutions, and assisting with hardware/software

Qualifications

• High School Diploma or GED is required; a Bachelor’s degree is preferred.
• 2 years of related IT experience is preferred; valid driver's license is required.

Responsibilities

• Learn and develop basic technical skills.
• Provide first-tier IT support for staff.
• Perform routine maintenance and troubleshooting.
• Maintain records and document projects.
• Track inventory of equipment; data entry and record maintenance.
• Troubleshoot hardware, software, and network issues.
• Assist with evaluating hardware/software needs and solutions.
• Support new technology implementations and projects.
• Install, configure and maintain computers and devices.
• Stay current with technology trends and standards.
• Complete timesheets and perform clerical duties.
• Answer inquiries and assist clients; maintain confidentiality.
• Other duties as assigned.

Skills

Basic IT skills

IT support

Troubleshooting

Documentation

Communication

Teamwork

Confidentiality

Education

High School Diploma or GED

Bachelor’s degree preferred

2 years experience preferred

Job description

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Serving communities across the Mountain West

Azurite Professional Community unlocks the potential of member companies by centralizing administrative tasks and resources, allowing them to focus on their core technical specialties and deliver exceptional services to their clients. By identifying and developing new strategic partnerships with firms providing community planning and infrastructure solutions, we expand the range of offerings available to clients and create new opportunities for employees. As an employee-owned company, Azurite empowers employees and fosters continuous improvement throughout the organization.

SUMMARY:

Azurite Professional Community is recruiting for an IT Technician I for our IT department in our Albuquerque, NM, office. Under the direct supervision of the IT Manager, IT Tech I is responsible for maintaining, test, and repair systems and networks. It is an entry level technician position which assumes limited or no formal prior training or experience. Utilizes basic technical knowledge to support IT initiatives and provide first-tier technical support to the end user. Diagnostic troubleshooting and documentation of resolutions. Strong verbal and written communication skills are essential for this position. Assignments typically include a mixture of field and office duties, working in teams and independently. New and varied assignments may be made frequently requiring flexibility in travel, self-directed skills, and some social interactions.

RESPONSIBILITIES:

• Learn, acquire, and develop basic technical skills.
• Performs basic problem solving and assistance on various software applications and hardware systems for staff.
• Performs routine technical assistance and maintenance duties.
• Maintains and updates record keeping system; may document projects and maintain user instructions.
• Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
• Performs routine systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
• Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Assists with research and development initiatives and in the implementation of new technologies.
• Assists with the implementation of technology projects with moderate scope and impact.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Performs miscellaneous job-related duties as assigned.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.
• Records maintenance skills.
• Ability to provide direction to staff to resolve technological issues.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Complies with all applicable safety guidelines and standards.
  
• Complete personal timesheets in a timely manner with accurate and complete accounting for all activities.
• Clerical duties include scanning, filing, documentation, data entry.
• Answer phone inquiries and provide information to clients as requested.
• Treat co-workers and clients with respect and courtesy including good interpersonal skills.
• Able to exhibit a high level of confidentiality.
• Performs other related duties as assigned.

SALARY:

$20.00-$26.00 (Hourly)

TRAVEL:

Up to 25%

JOB REQUIREMENTS :

• High School Diploma or GED required.
• Bachelor’s degree in computer or information science or related field preferred.
• 2 years of related experience preferred.
• Must have a valid driver's license and be able to pass the drug test.
  

Please note: We are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without current or future sponsorship.

BENEFITS:

• Health, Dental, Vision, 401K Retirement Plan, Employee Stock Options (ESOP), Life/ADD/Short Term/Long Term Insurance, ID Theft Protection, Voluntary Insurance, FSA, Dependent Care.
• Employee wellness program, employee assistance program, cell phone reimbursement, flexible work schedule.
• Paid Time Off (PTO), Jury Duty Pay, and Comp Time.
• Education Reimbursement and Professional dues.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must be able and willing to frequently lift and/or move 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works in outside weather conditions.
• The noise level in the work environment is usually moderate.

Equal Opportunity Employer, including disabled and veterans.