IT Technician: Help Desk, AV & End-User Support

Riverton City; Riverton (UT); On-site; USD 33,062 - 50,971; Full time

Job summary

Riverton City in Riverton, Utah seeks an IT Technician to staff the help desk, provide timely support to City staff by phone, in person, and by email, and install and maintain IT equipment.

Under the IT Manager, you will support daily IT projects and manage Audio/Visual systems, create AD users, and handle ERP permissions, with a high school diploma and 1+ years of troubleshooting experience preferred; a technical associate degree and Utah driver’s license are also expected.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in IT or related field preferred; equivalent experience acceptable.
• 1+ years' experience in computer troubleshooting required.
• Utah Driver's License with clean record; background check required.

Responsibilities

• Provide IT help desk support to City staff by phone, in person, and email.
• Install and maintain IT equipment including PCs, iPads, thin clients, and printers.
• Manage Audio/Visual systems and coordinate with vendors.
• Create users and manage permissions in Active Directory.
• Manage ERP system user access and department permissions.
• Assist with daily IT projects and activities.

Skills

Customer service

Time management

Project management

Professionalism and confidentiality

Evenings/weekends flexibility

Education

Associate degree in IT or related field

Job description

Riverton City in Riverton, Utah seeks an IT Technician to staff the help desk, provide timely support to City staff by phone, in person, and by email, and install and maintain IT equipment.

Under the IT Manager, you will support daily IT projects and manage Audio/Visual systems, create AD users, and handle ERP permissions, with a high school diploma and 1+ years of troubleshooting experience preferred; a technical associate degree and Utah driver’s license are also expected.