IT Technician - Entry Level

Chimes International Limited; Baltimore (MD); On-site; Full time

Job summary

Chimes International Limited is seeking a Technical Support professional to provide help desk support, manage user accounts, and enhance user training. This role is essential in ensuring optimal performance of IT systems while promoting a collaborative work environment. Join a not-for-profit organization dedicated to improving the lives of individuals with intellectual and behavioral challenges. Enjoy competitive pay and a range of benefits including medical insurance and retirement plans.

Benefits

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

403(b) Retirement Plan with Employer Match

Employee Recognition and Referral Programs

Discounts through 'Tickets at Work'

Qualifications

• 1-2 years in a technical support or similar role.
• Proficiency in Windows, Active Directory, and Office 365.

Responsibilities

• Provide help desk support for end-user hardware, software, and connectivity issues.
• Conduct user training to enhance understanding and use of IT systems.
• Document all work in the ticketing system for tracking.

Skills

Windows 10

Active Directory

Office 365

Troubleshooting

Network Connectivity

Education

Relevant Certifications

Job description

Compensation:

$21.63 - 23.00 Hourly

Join Chimes - and go further to help others go far!

Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This comprehensive approach aims to improve the lives of those we serve and those who benefit from our innovative solutions.

PRIMARY RESPONSIBILITIES:

1. Technical Support:
2. Respond promptly, professionally, and proactively to incoming service requests.
3. Provide help desk support for end-user hardware, software, and connectivity issues.
4. Manage Active Directory (AD) and Office 365 user accounts, including setup, maintenance, and troubleshooting.
5. Image, configure, and deploy new systems, ensuring optimal performance and user satisfaction.
6. Document all work and communication in the ticketing system for tracking and reporting.
7. Training and Development:
8. Conduct user training to enhance understanding and use of IT systems and tools.
9. Professional Responsibilities:
10. Maintain regular attendance according to the work schedule and policies.
11. Participate in training sessions, staff meetings, and professional development activities.
12. Promote a collaborative work environment with staff, supervisors, customers, vendors, and stakeholders.
13. Organizational Values and Additional Duties:
14. Serve as a positive role model.
15. Adhere to organizational policies and promote professionalism.
16. Perform additional duties and projects as assigned.

QUALIFICATIONS:

Knowledge and Skills:

• Proficiency in Windows 10 and 11, Active Directory, and Office 365 administration.
• Experience troubleshooting end-user hardware and software issues.
• Basic knowledge of network connectivity troubleshooting.

Experience:

• 1-2 years in a technical support or similar role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are preferred but not required.

What’s in it for you?

Total Rewards (Full-Time Employees >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement
• Flexible Spending Accounts (Health, Dependent, Transportation)
• Life and Disability Insurance
• Paid Time Off
• 403(b) Retirement Plan with Employer Match
• Employee Recognition and Referral Programs
• Discounts through "Tickets at Work"
• And more!

Interested in learning more?

Visit us at: https://chimes.org/Careers