IT Technician - Entry Level

Chimes; Baltimore (MD); On-site; Full time

Job summary

Join a leading non-profit organization as an IT Technician at Chimes, where you will provide technical support and training to enhance IT systems usage. This entry-level role offers a competitive hourly wage and a chance to grow in a purpose-driven environment.

Benefits

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

403(b) with Employer Match

Employee Recognition Programs

Employee Referral Bonus opportunities

Discounts through 'Tickets at Work'

Qualifications

• 1–2 years of experience in a technical support or similar role.
• Proficiency in Windows 10 and 11 administration.

Responsibilities

• Provide help desk support for end-user hardware, software, and connectivity.
• Conduct user training as needed.

Skills

Windows 10

Windows 11

Active Directory

Office 365

Network Connectivity

Education

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications)

Job description

Join to apply for the IT Technician - Entry Level role at Chimes

Join to apply for the IT Technician - Entry Level role at Chimes

Job Details

Description

Compensation: $21.63 - 23.00 Hourly

Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

PRIMARY RESPONSIBILITIES:

• Technical Support:
• Respond promptly, professionally, and proactively to incoming service requests.
• Deliver help desk support for end-user hardware, software, and connectivity.
• Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
• Record all work and communication in the ticketing system for accurate tracking and reporting.
• Training and Development:
• Conduct user training as needed to enhance understanding and usage of IT systems and tools.
• Professional Responsibilities:
• Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
• Participate in in-service training, staff meetings, and other professional development opportunities.
• Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
• Organizational Values and Additional Duties:
• Serve as a positive role model for colleagues and individuals served.
• Adhere to organizational policies and procedures while promoting professionalism.
• Perform other duties, responsibilities, and special projects as assigned.
  

QUALIFICATIONS:

Knowledge and Skills:

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.
  
  

Experience:

• 1–2 years of experience in a technical support or similar role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
  
  

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• And More!
  
  

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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