IT Technician 5 – Office of Information Technology

University of Nevada, Reno School of Medicine; Reno (NV); Presencial; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance options including(d)l

Life insurance

Fitness Center access

Mountain EAP program

Staff Employees’ Council (SEC)

Resumo da vaga

The University of Nevada, Reno is recruiting for an IT Technician 5 within the Office of Information Technology (OIT) - User Services. This role supports deployment, configuration, management, troubleshooting, security, and lifecycle of endpoint devices across campus and offsite locations.

Responsibilities include diagnosing hardware, software, OS, connectivity, authentication, and peripheral issues, as well as deploying OS and applications and using PowerShell for automation.

Qualificações

• Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR
• One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR
• An equivalent combination of education and experience as described above.

Responsabilidades

• Deploy, configure, and troubleshoot endpoint devices across Windows and macOS environments.
• Support enterprise endpoints including printers, tablets, and peripherals and related software.
• Diagnose and resolve hardware, software, OS, connectivity, authentication, and peripheral issues.
• Use PowerShell or other scripting/automation tools to deploy and manage devices.
• Document technical processes and maintain accurate inventories and compliance records.

Conhecimentos

Windows OS

macOS

Linux knowledge

PowerShell scripting

Endpoint support

Remote support

Formação

High school diploma or equivalent

2 years IT work experience

Equivalent education & experience

Ferramentas

Microsoft Intune

MECM/SCCM

Jamf Pro

Active Directory

Microsoft Entra ID

Group Policy

Microsoft 365

PowerShell

Descrição da vaga

Department Information

https://www.unr.edu/oit

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at [phone] or [e-mail].

Job Description

The University of Nevada, Reno is recruiting for an IT Technician 5 within the Office of Information Technology (OIT) - User Services. This position works as a member of the Endpoint Services team and supports the deployment, configuration, management, troubleshooting, security, and lifecycle of endpoint devices across the University’s central campus and offsite locations.

The position supports institutionally managed desktops, laptops, tablets, smartphones, printers, and related peripherals. Responsibilities include diagnosing and resolving hardware, software, operating system, connectivity, authentication, and peripheral issues, as well as installing, configuring, and troubleshooting enterprise, academic, research, and specialized applications.

The technician will use enterprise endpoint management, remote monitoring and management (RMM), and remote support tools to provision, configure, monitor, maintain, secure, and troubleshoot devices. Duties may include operating system and application deployment, patching, software distribution, inventory and compliance activities, reporting, and automation using tools such as PowerShell.

The position primarily supports Windows and macOS environments and may also provide support for Linux and other specialized computing environments.

Additional responsibilities include evaluating equipment and upgrades; performing equipment relocations, replacements, and modifications; coordinating endpoint deployments with department personnel; performing data transfers in accordance with University and OIT security requirements; maintaining accurate technical and service documentation; and supporting device inventory, lifecycle, and secure surplus processes.

As an advanced technical support position, the IT Technician 5 is expected to independently troubleshoot complex endpoint issues, identify and document root causes, develop repeatable solutions, improve technical processes where appropriate, communicate effectively with technical and non-technical customers, and collaborate with other OIT teams when resolution requires additional expertise.

Essential Qualifications

• Graduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR
• One (1) year of relevant experience as an IT Technician 4 in Nevada State service; OR
• An equivalent combination of education and experience as described above.

A valid Class “C” Nevada driver’s license or higher operator’s license is required at the time of appointment and as a condition of continuing employment

Preferred Qualifications

Candidates with the following experience are encouraged to apply:

• Supporting and administering endpoint devices in large or complex enterprise environments, including Windows, macOS, and preferably Linux.
• Managing endpoint platforms and systems, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM/SCCM), Jamf Pro, Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
• Deploying and managing operating systems, applications, printers, and hardware and software inventories.
• Implementing endpoint security, compliance, and device management practices.
• Using PowerShell or other scripting and automation technologies.
• Performing advanced technical troubleshooting and resolving complex hardware and software issues.
• Developing and maintaining technical documentation, procedures, and standardized solutions.
• Communicating effectively with technical and non-technical customers and collaborating with IT teams and departments.

Schedule

The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs.

Compensation Grade

Grade 34

In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate’s qualifications, internal equity, and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.

To view the classified compensation schedules, please visit: Classified Compensation. Select Salary schedule, PP01.

For more information, visit the Classified Salary Calculator

The Perks of PERS

Classified Employees are enrolled in The Public Employees’ Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare. Please visit the Benefit Estimator Retirement Calculator for more information.

Perks of Working at UNR

• Health insurance options including dental and vision - Health Insurance
• Life insurance, generous annual and sick leave - Classified Benefits
• E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options. E.L. Wiegand Fitness Center
• Mountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
• Staff Employees’ Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SEC

Classified Staff Grants-In-Aid Benefit

For more information about the Classified Staff Grant-In-Aid Benefit, please visit: Classified Staff Grants-In-Aid Benefit

Classified Employee Family Opportunity Program

Additionally, we offer a Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of classified employees (working at least a 50% full-time equivalent). For more information, please visit: Classified Employee Family Opportunity Program

Department Information

https://www.unr.edu/oit

Contact Information

Search Coordinator, Tammy Cushway at [e-mail]

Exempt

No

Full-Time Equivalent

100.0%

Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at [e-mail].

Attach the following attachment(s) to your application

Resume/CV – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter – (optional)

Contact Information for Three Supervisory References – (required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position.

Transcripts – (optional) If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position.

Veteran Interview Consideration – (optional) – To receive interview consideration for veterans and veterans with a service-connected disability, proof is required at the time of application. Please attach proof electronically to your application under the Veteran Document(s) section. (Examples of acceptable documents include DD-214, disability letter from Veteran's Administration, etc).

Posting Close Date

Note to Applicant

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).

About Us

The University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada’s original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 (“Very High Research”) university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the “Best National Universities” and “Best National Public Universities.” It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times’ “Top Colleges for Economic Diversity.”

Since 2009, nearly $1 billion has been has invested in advanced labs, facilities, and residence halls on the main campus. The University is home to Nevada’s first medical school – the University of Nevada, Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe, where education, research, and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada, Reno Extension, Nevada Agricultural Experiment Station, Nevada Bureau of Mines and Geology, Nevada Small Business Development Center, the Nevada Seismological Laboratory, and Wolf Pack Athletics.

The main campus is in Reno, Nevada, a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe, the beautiful, 290-acre main campus is also a Nevada State Arboretum. The University’s physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building, set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus, alongside the recent acquisition of 16 parcels near campus, known as “University Village,” to provide affordable housing for graduate students and early career faculty.

Collaborating with world-renowned organizations, the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple, which ensures equitable access to technology for students, providing new incoming freshman or transfer students with an iPad Air and accessories. Google’s TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry‑level software engineers by graduation.

In 2023, the U.S. Department of Commerce’s Economic Development Administration (EDA) announced that Nevada – led by the University of Nevada, Reno – was named one of the inaugural 31 Regional Technology and Innovation Hubs (TechHubs). Nevada was selected from a competitive pool of 489 applicants from across the United States and its territories. Nevada’s Tech Hub will strengthen America’s lithium batteries, critical elements and other electric vehicle materials industry sectors within the state.

Through its commitment to high-impact education, world‑improving research and creative activity, and outreach that’s transforming Nevada’s communities and businesses, the University continues its 150‑year tradition of benefitting our state, nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students, faculty, and staff from different backgrounds bring to the educational experience.

Today, the University delivers on its original land‑grant mission of access to education and knowledge by investing in the academics, facilities, support, engagement and vibrant campus life that promote our diverse students’ cognitive growth and academic achievement – all while remaining one of the best values in American higher education.

For more information, please visit the University’s website.

University of Nevada, Reno