IT Technician

Revel Staffing; Tucson (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk Technician in Tucson, AZ to provide first-line support for clinical and administrative staff. You will handle password resets, VPN and email issues, and basic software/hardware troubleshooting.

Maintain HIPAA-compliant, confidential handling of data, document all steps in the ticketing system, and escalate complex problems as needed. Join a customer-focused team with opportunities during peak periods.

Qualifications

• High school diploma or GED required.
• HIPAA compliance credential or training required.
• 1+ year IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business apps.
• Strong verbal and written communication skills.
• Customer-first mindset; remain calm and professional under pressure.
• Strong attention to detail and accurate documentation of support activity.
• Ability to handle confidential information with discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets and access problems.
• Assist with EMR/EHR access issues, VPN, email, and connectivity problems.
• Follow documented procedures, knowledge base articles, and internal workflows.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying skill levels.
• Maintain confidentiality and protect data per HIPAA and policies.
• Support increased ticket volume during peak periods and system updates.
• Assist with basic user account setup, access changes, and application support.

Skills

HIPAA compliance

Windows

Email systems

VPN access

Communication skills

Documentation

Confidentiality

Customer service

Education

High school diploma or GED

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion