IT Technician

Revel Staffing; Phoenix (AZ); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Revel Staffing is seeking an entry to mid-level IT Help Desk Specialist in Phoenix, AZ. You will provide first-line support to clinical and administrative staff, resolve common IT issues, and follow standardized procedures to document steps and resolutions.

You will handle password resets, VPN, email access, and application support while maintaining HIPAA-compliant data handling and customer-focused communication. The role supports peak periods and onboarding tasks in a fast-paced environment.

Qualificações

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor under pressure.
• Strong attention to detail and ability to document support activity.

Responsabilidades

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues: password resets, access issues, VPN, email, connectivity.
• Follow documented procedures, knowledge base articles, and internal workflows.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain confidentiality and protect patient, employee, and organizational data per HIPAA and company policies.
• Support increased ticket volume during peak periods, system updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed

Conhecimentos

Customer service

Communication skills

Troubleshooting

Documentation

HIPAA compliance

Formação académica

High school diploma or GED

HIPAA compliance training

Descrição da oferta de emprego

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion