IT Technician

Sugarloaf Mountain Corporation; Snoqualmie Pass (WA); On-site; USD 31,000 - 37,000; Full time

Job summary

The Summit at Snoqualmie in Snoqualmie Pass, WA is seeking a Summit I.T. Technician for an in-person role to maintain our IT infrastructure and provide reliable on site support to staff.

You will install, configure, and update software, troubleshoot hardware and software across Windows, macOS, and Linux, and help users with technical issues via help desk, in person, phone or remote. Familiarity with Active Directory, Microsoft Exchange, and cloud tools (Office 365, Google Workspace) is

Qualifications

• High technical aptitude, self-motivated, and willing to learn.
• Familiarity with Active Directory, Microsoft Exchange, and cloud-based tools (Office 365, Google Workspace).
• Ability to troubleshoot hardware and software issues for desktops, laptops, printers, POS and peripherals.
• Physical cabling installation experience.
• Knowledge of networking concepts and troubleshooting tools is a plus.

Responsibilities

• Install, configure, and update software, OS, and drivers.
• Troubleshoot hardware and software across Windows, macOS, Linux.
• Provide end-user support via help desk, in-person, phone, email, or remote assistance.
• Educate users on data security and best IT practices.
• Promote positive customer service and teamwork.

Skills

Technical aptitude

Self-motivated

Willing to learn

Flexible hours

Customer service mindset

Education

Degree in Computer Science / IT or related field

Tools

Active Directory

Microsoft Exchange

Office 365

Google Workspace

POS system operation

Job description

Overview

This position does require to be fully inperson and is a non-remote role.

As a Summit I.T. Technician you will play a vital role in maintaining the company's I.T. infrastructure, resolving technical issues, and providing reliable support to our employees. Your contribution will be critical in ensuring smooth operations and enabling our teams to maximize their productivity. You will have the opportunity to work in a dynamic and collaborative environment, interacting with individuals from various departments and levels within the organization.

Come work and play at Seattle's home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.

Responsibilities

Job duties may include, but are not limited to:

Long Term Thinking:

• Applicants who are in the process of gaining education or equivalent work experience. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional).
• Ability to prioritize and manage multiple tasks while adhering to deadlines.

Excellence in Execution:

• Install, configure, and update software applications, operating systems, and device drivers.
• Proficiency in troubleshooting hardware and software issues on various operating systems (Windows, macOS, Linux, etc.).

Attitude is Everything:

• You will consistently promote Boyne Resorts core values of L.E.A.D. with all approaches and all undertakings.
• Customer-oriented mindset, with a focus on delivering exceptional service to end-users.
• Educate and guide users on best practices for data security and efficient utilization of IT resources.

Develop Great People:

• At the core, your role is about nurturing connections with people. Composure and an engaging, empathetic communication style will be key to achieving organizational goals
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and understandably.

Serve First:

• Strong problem-solving skills and the ability to work independently or collaboratively to resolve issues efficiently.
• Provide timely and effective technical support to end-users via various channels such as help desk, in-person, phone, email, or remote assistance tools.

Qualifications

What we are looking for:

Required

• We are looking for a person with a high technical aptitude, who is self-motivated, willing to learn and willing to work flexible hours. Familiarity with Active Directory, Microsoft Exchange, and cloud-based collaboration tools (e.g., Office 365, Google Workspace). Ability to troubleshoot and resolve hardware and software-related issues for desktops, laptops, printers, POS and other peripheral devices. Physical layer installation experience (cabling).

Preferred

• A Degree in Computer Science, Information Technology, or related field, preferred but not required. Experience with POS system operation and administration preferred. Knowledge of networking concepts (TCP/IP, DNS, DHCP) and experience with network troubleshooting tools. Additionally, Cisco experience will be a plus.

Join our team and enjoy The Summit Experience!

Wage and Benefit Info:

The wage range for this positions is: from $22.50 to $27.00/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.