IT Technician

STO Building Group; Sandy (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan with employer**

Paid time off

Job summary

STO Building Group is seeking an IT Technician to support hardware, software, and end-user technology under the advisement of the Help Desk Manager. You will troubleshoot issues, deploy new computers, and assist staff in person or by phone.

The ideal candidate has an associate degree, experience with Windows 10/11, Microsoft 365, basic networking (TCP/IP), and strong written and spoken communication. some after-hours work may be required; vendor warranty handling and setup of accounts in MS 365

Qualifications

• Associates degree in Computer Science or related field or equivalent work experience.
• Experience supporting end users in a large, networked environment.
• Experience installing and maintaining Windows 10/11; Windows Server 2016+ is a plus.
• Experience setting up and maintaining MS 365 accounts.
• Basic understanding of networking (TCP/IP) and good communication skills.
• Valid driver’s license with good driving record.

Responsibilities

• Assist Help Desk Manager with configuring and repairing laptops and deploying new computers.
• Troubleshoot and resolve end-user IT issues by phone and in person.
• Evaluate problems and determine appropriate maintenance or hardware/software solutions.
• Submit vendor warranty claims and document warranty repairs.
• Provide desktop and mobile device support and set up new users.
• Occasionally work after hours and weekends as needed.

Skills

Direct user support

Phone and in-person troubleshooting

Strong communication

Typing 30 wpm

Integrity & ethics

Safety awareness

Troubleshooting hardware/software

Time management

Problem solving

Education

Associate degree in Computer Science or related

Tools

Windows 10/11

Windows Server 2016+

Microsoft 365

Teams phone systems

Job description

JOB DESCRIPTION

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology.

Summary

JOB DESCRIPTION

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology.

Duties And Responsibilities

• Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
• Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
• Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
• Performs other related duties as assigned.
• May be required to occasionally work after hours and weekends.

Qualifications

• Associates degree in Computer Science or related work experience.
• Must have experience with direct user support in a large, networked environment.
• Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
• Experience setting up, configuring and maintaining accounts in Microsoft 365.
• Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
• Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
• Must have valid license and good driving record.
• Type a minimum of 30 wpm.
• Must have good written and oral communication skills.
• Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities.
• Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
• Occasionally lift 50 lbs.
• Previous technical training preferred.
• Vendor certifications (A+, MCSE, CCNA, etc.) preferred

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401(k) retirement plan with employer match
• Life & AD&D Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Home & Auto Insurance
• Family Support
• Pre-tax Paid Parking/Public Transportation
• Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt
• Time Away Benefits
• 8 Paid Holidays
• Group Legal
• Employee Stock Purchase Plan
• Identity Theft Protection
• Group Legal
• Pet Insurance
• Employee Assistance Program

EEO Statement

Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us

Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential.

Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide.

The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.