IT Technician

SVM; San Jose (CA); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

EAP

Paid time off

Paid holidays

Sick leave

Interactive breakroom

Positive pulse program

Volunteer opportunities

Team building activities

Employee activities

Job summary

SVM is seeking an IT Technician to provide Tier 1 helpdesk support, manage hardware/software, and assist with network security across our facilities. This 9-month temporary role offers a path to full-time employment based on performance.

The ideal candidate holds a bachelor’s degree in IT or a related field, 0–2 years of IT desktop support experience, and strong communication and problem-solving skills. Attention to detail and the ability to work independently are essential.

Qualifications

• Bachelor’s Degree in Information Technology or similar field is highly preferred.
• 0-2 years of IT desktop support experience is required.
• Proficiency with MS Office Suite (Word, Excel, etc.) is required.
• Strong verbal and written communication skills are required.
• Ability to work independently and manage multiple tasks in a fast-paced environment is required.
• Demonstrated problem-solving skills in office and field settings are required.

Responsibilities

• Provide Tier 1 helpdesk support for day-to-day IT needs across SVM’s operations.
• Address ticket requests with varying complexity and escalate when needed.
• Deploy, install, configure, and maintain hardware, software, systems, network, printers, and scanners.
• Assist in maintaining network infrastructure including routers, switches, firewalls, and VPNs, ensuring security protocols are followed.
• Assist with new hire desk setup including hardware deployments and configurations.
• Assist with station setup at jobsites to equip project teams with resources.
• Maintain software licensure and asset databases with accurate records.
• Troubleshoot issues in-person and virtually and document resolutions.
• Create and update training guides for various systems.
• Assist with special projects and other IT tasks as required.

Skills

Troubleshooting

Communication

Self-starter

Team player

Education

Bachelor’s degree in Information Technology

Tools

MS Office Suite

Job description

Are you passionate about solving complex technical issues and providing top-notch support to end-users? Do you thrive in a fast-paced environment where your problem-solving skills can make a real impact?

As an IT Technician, you will have the opportunity to provide technical support, maintain computer systems, and troubleshoot hardware and software to ensure the seamless operation of SVM’s IT infrastructure. The IT Technician will play a crucial role resolving technical issues across the organization and safeguarding the security of our systems, data, and networks.

This is a 9-month temporary position with the potential to transition to a full-time role.

What You Will Do

• Provide Tier 1 helpdesk support for day-to-day IT needs across SVM’s operations.
• Address ticket requests, handling tasks that vary in complexity in a timely manner and escalating if needed.
• Deploy, install, configure, and maintain computer hardware, software, systems, network, printers and scanners.
• Assist in maintaining network infrastructure, including routers, switches, firewalls, and VPNs, and ensure security protocols are followed.
• Assist the IT Team with new hire desk set-up including hardware deployments and configurations.
• Assist with station set-up at jobsites as business requires to ensure project teams have the necessary resources to perform their duties effectively.
• Maintain software licensure, including registering and removing employees as needed.
• Maintain asset databases, ensuring complete and accurate records of asset tags, serial numbers, and availability
• Perform troubleshooting both in-person and virtually to diagnose and resolve technical issues.
• Create and update training guides for various systems, ensuring employees have access to current information and procedures.
• Assist with special projects that vary in complexity.
• Assist the IT Department with other tasks as business requires.

Education, Skills & Experience

• Bachelor’s Degree in Information Technology or similar field highly preferred.
• 0-2 years of experience in IT desktop support or similar role required.
• Demonstrated proficiency in various office equipment and programs including MS Office Suite (Word, Excel, etc.) required.
• Ability to communicate effectively both verbally and written required.
• Self-starter with the ability to work independently, manage multiple tasks, and meet deadlines in a fast paced environment required.
• Proven problem-solving skills with the ability to effectively troubleshoot issues effectively in both office and field settings required.
• Ability to work effectively within a team environment required.
• Willingness to undergo a comprehensive background check required.

Compensation & Company Benefits Include

This is a full-time non-exempt position. The compensation for this role is $34.63 - $39.41 and is based on experience and skillset. The schedule for this position is Monday – Friday from 7:00am-4:00pm and includes a one hour unpaid lunch break and two separate rest breaks.

Well-Being: EAP / Paid Time Off / Paid Holidays / Sick Leave / Interactive Breakroom / Positive Pulse Program

Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities

Physical Requirements

As an IT Technician in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below:

• This role may involve working at a desk, computer, or standing for prolonged periods of time.
• This role may involve extensive physical activity, including walking, standing, and carrying company hardware within our headquarters or in trailers at job sites.
• This role may involve lifting and transporting equipment such as computers, cables, servers, and other small hardware parts, typically up to 50 lbs.
• This role may involve utilizing hand tools and other equipment when connecting cables, assembling workstations, or troubleshooting devices.
• This role may involve traveling to job sites to set up workstations in trailers, where using appropriate personal protective equipment (PPE) will be required.

Who We Are

At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We’re a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.

Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.

Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.

At SVM, we don’t just focus on work—we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.