IT Technician

Revel Staffing; San Diego (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Revel Staffing in San Diego, CA is seeking an IT Help Desk Specialist to provide first-line support for clinical and administrative staff, handling password resets, EMR/EHR access, VPN and connectivity issues.

You will follow documented procedures, document incidents in the ticketing system, and escalate complex problems to higher-level teams while maintaining HIPAA confidentiality.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk, service desk, technical support, or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including: password resets and account lockouts.
• EMR/EHR and healthcare application access issues, VPN, email, and connectivity problems.
• Follow documented procedures, knowledge base articles, and internal support workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
• Support increased ticket and call volume during peak periods, system updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed.

Skills

Customer service

Troubleshooting

HIPAA compliance

Documentation

Verbal and written communication

Education

High School Diploma

HIPAA credential/training

Tools

Windows OS

Email systems

VPN access

Ticketing systems

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion