IT Technician

Telecon; Salt Lake City (UT); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Healthcare

RRSP matching

Employee assistance program

Employee discounts

Job summary

Telecon is seeking a energetic Helpdesk Technician to join our Salt Lake City IT team. This full-time, on-site role supports Telecon employees across North America, handling incidents and requests with a courteous, customer-focused approach.

You will work with Microsoft technologies (Active Directory, Office 365, Windows OS) and hardware, documenting steps for future reference and prioritizing issues by impact. Collaboration and adaptability are essential in our fast-paced environment.

Qualifications

• The candidate will have a trade certificate or diploma in Information Technology.
• CompTIA A+, or HDI-SCA, etc., certifications are assets but not required.
• 1–2 years of working experience in IT support.

Responsibilities

• Troubleshoot incidents and complete service requests for Telecon employees.
• Provide courteous, professional IT support and act as a Telecon ambassador.
• Document concise technical notes within tickets for future reference.
• Prioritize incidents based on impact to business units.

Skills

Active Directory

Microsoft Networking

Office 365

Windows OS

Hardware knowledge

Education

Trade certificate or diploma in Information Technology

Job description

Telecon is looking for an energetic, career-oriented individual to join our growing IT team as a Helpdesk Technician.

This is a full-time, on-site position based out of our Salt Lake City office, with a five-day-per-week in-office schedule.

As the face of IT, the Service Desk Technician at Telecon plays a crucial role in portraying the image of the Department. Our Service Desk supports the technology needs and requirements of Telecon’s employees. Through their varied expertise and engagement, they support the operations of Telecon by troubleshooting incidents and completing requests, while acting as champions that bring value to the entire organization.

Employee Experience:

Provides courteous, and professional service to Telecon Employees across Canada and USA. The ideal candidate seeks customer satisfaction in all that they do, while being an ambassador of the department’s processes, approval requirements and security posture

Knowledge:

The candidate will have a trade certificate or diploma in Information Technology. CompTIA A+, or HDI-SCA, etc. certifications are considered an asset but not required. With working experience of 1 – 2yrs in an IT Support related position.

Technical Support skills:

Our ideal candidate demonstrates critical thinking and troubleshooting skills, as well as creative thinking and courage when faced with uncertain variables. Working knowledge of Microsoft Active Directory, general Microsoft Networking systems and services, along with Office 365 full suite of enterprise tools and administration. Knowledge of IT related Hardware and Microsoft Operating Systems

Teamwork:

Telecon’s IT team culture is fueled by collaboration and Team Support. As a result, the ideal candidate will demonstrate the ability to work independently and unsupervised while actively maintaining connection as a Team play. Willing to help and be supported by fellow teammates across Canada and USA.

Agility:

Candidate will be required to be agile in a fast paced and always changing environment, with many unique systems and software in use.

Technical Documentation:

The ideal candidate has experience in documenting concise technical notes within all Tickets assigned to them prior to resolving– that allow another Agent to know/learn what took place and able to duplicate the steps if required.

Incident Management:

The ideal candidate will know or be willing to learn how to prioritize incidents based on the impact they have on the business units of Telecon’s diverse divisions.

AT TELECON, WHEN WE TALK ABOUT BENEFITS, WE GOT YOU COVERED.

What we have to offer:

• Industry-leading healthcare – possibility of Dental plan with employee participation.
• RRSP program with matching company contribution.
• Employee assistance program – if you are feeling stressed, having sleep problems, or worrying about your budget you can have help anytime, anywhere and it is all confidential.
• Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and much more.

Here are the extras that make the difference:

• A dynamic work environment where you can develop your potential – Training provided for technical positions.
• Health & Safety first: this is our number one priority.
• Telecon values different views and new ideas. Telecon is committed to providing a fair, inclusive, equitable, accessible, and respectful workplace to all independent of age, gender, race, beliefs, or background.

We welcome and encourage applications from people with disabilities, we will be glad to provide accommodations upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

WELCOME TO TELECON

We Connect People. We Connect the World.

Our mission is to be the most innovative and valued communications infrastructure services partner to our customers, enabling them to play a key role in the transformation of infrastructure. From a regional telecom network builder in 1967 in Quebec (Canada), Telecon has grown into a world-class industry-leading telecom network design, locate, infrastructure and connectivity services provider. We deliver diversified and scalable best-in-class services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our customers in propelling tomorrow’s connectivity in our communities, businesses and homes.

For more information on Telecon, visit http://www.telecon.com/ or follow us: