Full time

SIMNET; Vinings (GA); In loco; USD 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Extended health and dental care

Group RRSP matching program

Health spending account

Continuing education opportunities

Work-from-home options

On-site parking

Casual dress code

Free snacks and drinks

Company events and outings

Descrizione del lavoro

SIMNET is seeking an Onsite IT Support Analyst to ensure smooth operations of computer systems in a healthcare setting. This 100% onsite role requires prior IT support experience in healthcare and involves hands-on desktop, hardware, and peripheral support.

You will handle end-user requests, maintain SLAs, deploy software, and troubleshoot using remote and on-site tools. Travel to client sites is expected as needed.

Competenze

• College diploma or university degree in computer science or related field.
• 1+ years of solid IT help desk experience, MSP/VAR background is a plus.
• MSCE, MCE or MCP certifications or equivalent within 6 months of employment.

Mansioni

• Provide first contact support to the service desk via phone, portal, email, and chat.
• Prioritize incidents and requests to meet defined SLAs.
• Escalate incidents with accurate documentation to technicians when needed.
• Document the service desk process from initial contact to final resolution.
• Deploy pre-packaged software using standard distribution tools.
• Use remote tools for troubleshooting and provide on-site fixes when required.
• Research solutions using internal and external knowledge bases.
• Install antivirus software and keep virus definitions up to date.
• Perform preventive maintenance on workstations and peripherals.
• Understand basic VoIP principles and apply OS patches/upgrades.

Conoscenze

IT help desk

Customer service

Problem solving

Communication

Formazione

College diploma or university degree in computer science

MSCE, MCE or MCP certifications or equivalent certifications

Strumenti

Kaseya

TeamViewer

Microsoft Active Directory

Office 365

DNS/TCPIP networks

Descrizione del lavoro

SIMNET is a leading provider of cloud computing services andsolutions. Founded in 2008, SIMNET has a long history of providing a range ofcloud computing services, including infrastructure as a service (IaaS),platform as a service (PaaS), and software as a service (SaaS). SIMNET serves avariety of industries and customers, including small and medium-sizedbusinesses, enterprises, and government agencies, and is a leading provider ofcloud and managed services across North America that enables service providers,ISVs and enterprises to deliver secure, robust, simple, platforms to launchapplications and cloud services.

The company is headquartered in Whitby, Ontario. SIMNET is knownfor its expertise in cloud computing and its commitment to providinghigh-quality, reliable, and secure services to its customers.

Our global team is committed to building a community wherephenomenal people want to work long term by living our values of passion,focus, innovation, execution, collaboration, active learning and giving back,all with a commitment of being positive by choice in all we do. If you areready to accelerate, innovate and lead, join us as we challenge constraints andproblem solve for tomorrow, today.

The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users in a healthcare environment can perform their work effectively. This is a 100% onsite position - it cannot be performed remotely - and requires previous IT support experience in a healthcare setting.

In this role, you will receive, prioritize, document, and actively resolve end-user help requests, escalating incidents when necessary to meet SLA expectations. Problem resolution may involve using diagnostic tools and help request tracking systems, as well as providing in-person, hands-on support at the desktop level, including hardware and peripheral assistance.

Salary Range: 50-65K

Eligible for Discretionary Bonus: YES

Location Type: Onsite in Office & Client Site

Job Type: Full Time

Vacancy: Ongoing Considerations

Others: Must have reliable vehicle to travel between client sites (Whitby, Courtice, Ajax)

In this role, you will be responsible for:

• Provide first contact supportof incoming requests to the service desk via telephone, web portal, email, andchat to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and elicitproblem details from service desk customers.
• Prioritize incidents andservice requests according to defined processes to meet defined SLAs.
• Escalate incidents withaccurate documentation to suitable technician, when required.
• Record, track, and document theservice desk incident-solving process, including all successful andunsuccessful decisions made and actions taken, through to final resolution.
• Deploy pre-packaged softwareusing distribution tools and processes as requested by end users.
• Use remote tools and diagnosticutilities to aid in troubleshooting and perform hands-on fixes at the desktoplevel when remote tools are not appropriate, including hardware repairs,delivery of peripherals, or other fixes as determined.
• Research solutions throughinternal and external knowledgebase as needed.
• Identify and learn appropriatesoftware and hardware used and supported by the organization.
• Install antivirus software andensure virus definitions are up to date.
• Perform preventativemaintenance, including checking and cleaning of workstations, printers, andperipherals.
• Understanding of basic VoIPprinciples.
• Conduct operating systempatches and upgrades.

Requirements

To be successful in this role, you'll need:

• College diploma or universitydegree in the field of computer science and/or 1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus.
• Additional weight will be given to candidate with relevant IT certifications.
• MSCE, MCE or MCP certifications or equivalent certifications

Knowledge &Experience

• Understanding and hands-onexperience with computer hardware, including printers and peripheral.
• Experience with desktop andserver operating systems, including Windows, Mac, Linux, Chrome OS, Android,and iOS
• Experience working in or for ahealth care environment, whether in a clinic or hospital and accustomed toworking with medical staff including Dr's and physicians
• Ability to support all MicrosoftOffice products.
• Working knowledge of a range ofdiagnostic tools such as Kaseya and TeamViewer.
• Basic understating of networkingand routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)
• Working knowledge of MicrosoftActive Directory, Microsoft Exchange 2016 and Office 365
• Experience working in anITIL-driven environment and working knowledge of ITIL principles and processes.Certification required within 6 months of employment.
• Exceptional written and oralcommunication skills.
• Exceptional interpersonalskills, with a focus on rapport building, listening, and questioning skills.
• Experience maintaining timelyand accurate helpdesk records using the ticketing system; familiarity with ZohoDesk or other ticketing tools.

• Extended health and dental care : We provide extended health and dental care benefits, helping employees save moneyon medical expenses and promote good health practices.
• Group RRSP matching program : Simnetoffers a group RRSP matching program, helping employees plan for theirfinancial future.
• Health spending account : Accessto a health spending account to choose how you spend your health care dollarsand it can help cover expenses not covered by traditional health benefits.
• Continuing education opportunities : We offeropportunities for professional development, such as training programs ortuition reimbursement, we encourage employees to grow their skills and advancetheir careers.
• Work-from-home options :Flexibility of being able to work from home, especially during times whencommuting or in-person interactions may not be ideal.
• On-site parking : On-siteparking provided, helping to reduce stress and save time!
• Casual dress code : Ditchingthe stuffy business attire. Employees can wear comfortable clothing creating amore relaxed and enjoyable work environment.
• Free snacks and drinks : Whodoesn't love free food and drinks? We provide an array of snacks and beveragesto keep you energized and motivated throughout the day.
• Company events and outings : We havemultiple company-sponsored events throughout the year, such as holiday partiesor team-building activities!

At SIMNET, we believe diverse and inclusive teamsdrive better outcomes. We are an equal opportunity employer and are committedto providing reasonable accommodations to applicants throughout the interviewprocess.

We may use AI-powered tools at certain stages ofour hiring process to support application review and candidate communication.These tools assist our team, and all final hiring decisions are made by people- always.

We thank all applicants for their interest inSIMNET. Only candidates selected for an interview will be contacted.

Let's work together to build a better future!