IT Technician

American Advanced Management; Poway (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a proactive IT Support Specialist to enhance their technical support team. In this role, you will be responsible for installing and maintaining local desktops, providing essential support to users, and troubleshooting network issues. Your expertise in communication and teamwork will be vital as you collaborate with various teams to ensure smooth operations. This position offers a dynamic work environment where adaptability and attention to detail are key. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you!

Qualifications

• Three years of IT/helpdesk support experience preferred.
• Ability to install software and hardware on network equipment.

Responsibilities

• Assist with installation, configuration, and maintenance of Local Area Networks.
• Provide support for password resets and email account creation.
• Manage end-user accounts and permissions.

Skills

Technical Support

Network Troubleshooting

Communication Skills

Teamwork

Attention to Detail

Education

Associate Degree in Computer Science

Tools

PC Installation

Network Equipment

Software Installation

Job description

DESCRIPTION OF POSITION

This job description outlines the essential functions of the position, providing clarity for employees, the CEO, Human Resources, applicants, and other agencies regarding the role, its place within the organization, and the required skills and work expectations. It recognizes that jobs evolve and the description is not meant to limit growth or change. Reasonable accommodations will be made for qualified individuals capable of performing essential functions.

POPULATION SERVED

The role involves no direct patient care and is not restricted to a specific age group; experience or training specific to any age group is not required.

POSITION DESCRIPTION

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  Assist with installing and maintaining local desktops and system documentation.
• 
  Provide technical support to users in collaboration with the support desk and network team.
• 
  Assist the network team in troubleshooting network equipment issues and perform repairs or upgrades as needed.
• 
  Availability during normal business hours is expected, with occasional overtime or schedule adjustments required.
• 
  Demonstrate analysis, judgment, attention to detail, dependability, effective communication, initiative, professionalism, teamwork, and a commitment to work standards and appearance.

KEY RESPONSIBILITIES

• 
  Assist with the installation, configuration, maintenance, and operation of Local Area Networks.
• 
  Provide support such as password resets and email account creation for network users.
• 
  Install PCs, software, and peripheral devices.
• 
  Assist with PC and network configuration and cabling.
• 
  Manage end-user accounts, permissions, and access rights.
• 
  Install and maintain network cabling and equipment.
• 
  Assist with troubleshooting network-connected hardware, software, and peripherals.
• 
  Manage computer labs, including software installation for each quarter or special events, with travel to off-site locations as needed.
• 
  Order software, hardware, and supplies for the network, computers, and labs.
• 
  Maintain the phone system.
• 
  Set up technology for meetings, training, conferences, and events, which may require off-site travel.
• 
  Perform other duties as assigned.

This description highlights major responsibilities but is not exhaustive. Cooperation during busy periods and flexibility for duty revisions are expected.

POSITION QUALIFICATIONS

• Associate degree in computer science, data processing, or related field.
• Preferred: Three years of IT/helpdesk support experience.
• Ability to install software and hardware on network equipment and computers.
• Knowledge of various networking and personal computer software.
• Ability to troubleshoot and perform routine maintenance on computers and peripherals.
• Excellent communication skills for interacting with staff and the public.
• Teamwork-oriented with a proactive attitude.
• Ability to present information clearly in individual and group settings.
• Ability to anticipate needs and work independently.
• Focus on quality, adaptability, and managing deadlines effectively.