IT Technician

Exela Pharma Sciences LLC; North Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Exela Pharma Sciences LLC seeks an IT Technician to install and maintain computer systems and networks, while training users for safe and effective use of IT infrastructure.

The candidate should have knowledge of hardware/software, troubleshooting skills, and attention to detail to support business systems and security.

Qualifications

• BA or BS in computer science or related field or equivalent experience.
• Strong diagnostic and problem-solving abilities.
• Excellent communication skills and organizational prowess.
• Solid understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.

Responsibilities

• Set up workstations with computers and peripheral devices.
• Check hardware to ensure functionality.
• Install and configure software per specifications.
• Develop and maintain local networks for optimal performance.
• Ensure security and privacy of networks and systems.
• Provide orientation and guidance to users on new software and equipment.
• Schedule upgrades and maintenance with minimal disruption.
• Troubleshoot to diagnose and resolve problems (repair/replace parts).
• Maintain logs of repairs and maintenance schedules.
• Identify shortages and place orders for equipment.

Skills

Troubleshooting

Communication

Organization

IT networks

Security basics

Hardware/Software

Education

BA or BS in Computer Science or related field

Tools

CompTIA A+

Microsoft Certified IT Professional

Job description

Position Summary

The IT Technician will install and maintain computer systems and networks aiming for the highest functionality while training users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Job Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Experience Requirements

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, engineering or relevant field
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Must be able to lift 50 lbs

Education Requirements

• BA or BS degree in computer science or related field and five (5) to seven (7) years of information technology experience; or an equivalent combination sufficient to indicate the ability to perform the duties of the position.

EOE, including disability/vets.