IT Technician

Exela Pharma Sciences, LLC; Lenoir (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Exela Pharma Sciences, LLC seeks an IT Technician to install and maintain computer systems and networks while training users for safe and efficient use of IT infrastructure.

The ideal candidate will have strong diagnostic skills, detailed problem solving ability, and a solid understanding of diverse computer systems and networks, with emphasis on security and privacy compliance. Lifting up to 50 lbs may be required in this role.

Qualifications

• BA/BS in Computer Science or related field.
• 5–7 years of information technology experience.
• Excellent diagnostic and problem solving skills.
• Excellent communication ability.
• Outstanding organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.

Skills

Troubleshooting

Network administration

Security

Communication

Documentation

Education

BA/BS in Computer Science or related field

Tools

CompTIA A+

Microsoft Certified IT Professional

Job description

Position Summary

The IT Technician will install and maintain computer systems and networks aiming for the highest functionality while training users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Job Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Experience Requirements

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, engineering or relevant field
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Must be able to lift 50 lbs

Education Requirements

• BA or BS degree in computer science or related field and five (5) to seven (7) years of information technology experience; or an equivalent combination sufficient to indicate the ability to perform the duties of the position.

EOE, including disability/vets.