IT TECHNICIAN

ATG Entertainment USA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Match

Paid Vacation & Holidays

Job summary

ATG Entertainment USA is looking for an IT Technician to join our technology support team in New York. You will provide technical assistance in a fast-paced environment, ensuring the smooth operation of hardware and software across our venue locations.

The ideal candidate will have 2-5 years of IT support experience, strong troubleshooting skills, and the ability to communicate effectively with non-technical staff. The position offers medical, dental, and vision insurance, and a 401(k) match.

Qualifications

• 2-5 years of experience in IT support, helpdesk, or field technician role.
• Familiarity with IT ticketing platforms such as Jira or ServiceNow.
• Strong troubleshooting and problem-solving skills with a methodical approach.

Responsibilities

• Provide on-site and remote technical support to staff across NY office and venue locations.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Log, track, and resolve support tickets using an IT ticketing system.

Skills

Troubleshooting and problem-solving skills

Clear communication with non-technical staff

Hands-on experience supporting macOS and Apple devices

Solid working knowledge of Windows OS and Microsoft 365

Understanding of basic networking concepts

Education

A+ or similar IT certification

Tools

Jira

ServiceNow

Microsoft Intune

Cisco Meraki hardware

Job description

About The Position

As an IT Technician, you will serve as a key member of our technology support team, providing hands-on technical assistance across our New York office and venue locations. You will handle a mix of on-site, field, and remote support — resolving hardware and software issues, maintaining network infrastructure, and ensuring our teams have the tools they need to operate smoothly day-to-day.

Position and Location

POSITION: IT Technician
LOCATION: New York, NY (On-site)
HOURS: Full-Time, non-union

This is a practical, people-facing role suited to someone who thrives in a fast-paced environment, communicates clearly with non-technical staff, and takes ownership of issues from first contact through to resolution.

What You'll Do

• Provide on-site and remote technical support to staff across NY office and venue locations.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Set up, configure, and maintain Windows and macOS devices, peripherals, and accessories.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with basic network tasks including switch configuration, Wi-Fi troubleshooting, and cabling.
• Log, track, and resolve support tickets using an IT ticketing system (e.g. Jira or ServiceNow).
• Maintain accurate inventory of hardware, software licenses, and IT assets.
• Coordinate with vendors and escalate complex issues to senior IT staff when appropriate.

Experience And Skills

• 2-5 years of experience in an IT support, helpdesk, or field technician role.
• Solid working knowledge of Windows OS and Microsoft 365 (Outlook, Teams, SharePoint).
• Hands-on experience supporting macOS and Apple devices.
• Familiarity with IT ticketing platforms such as Jira or ServiceNow.
• Understanding of basic networking concepts: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting.
• Experience with Microsoft Intune for device management and policy enforcement.
• Working knowledge of Active Directory and Azure Active Directory (Entra ID) — user provisioning, group management, and access control.
• Familiarity with Microsoft Azure fundamentals and cloud-based identity management.
• Familiarity with Cisco Meraki hardware including switches, access points, and the Meraki dashboard.
• Strong troubleshooting and problem-solving skills with a methodical approach.
• Clear communicator — comfortable explaining technical issues to non-technical colleagues.
• Ability to manage multiple priorities and work independently in a field environment.
• A+ or similar IT certification is a plus, but not required.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Match
• Paid Vacation & Holidays

ATG ENTERTAINMENT: Passion Behind Performance

ATG-Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world's most iconic venues across the UK, the US and Germany, entertaining over 18 million audience members each year.

ATG ENTERTAINMENT: IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity, and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone. Our stages are a platform for compelling stories — stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.