IT Technician

Synergis; Montgomery (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an IT Technician to provide exceptional customer service and technical support for equipment and systems. The role involves troubleshooting, installation, and maintenance of IT solutions while ensuring customer satisfaction. Full benefits are included in this long-term contract position.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Commuter Benefits

Qualifications

• Experience implementing and supporting IT solutions.
• Ability to troubleshoot software and hardware issues.

Responsibilities

• Provide customer service and technical expertise for IT equipment.
• Support desktop and laptop installations and troubleshooting.

Skills

Troubleshooting

Customer Service

Communication

Problem Solving

Adaptability

Education

Working knowledge of IT Service

Experience with vendor application solutions

Tools

Microsoft Teams

Microsoft Windows 10

Microsoft Office 365

Job description

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This range is provided by Synergis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Montgomery, AL

Longterm W2 Contract with Full Benefits

JOB SUMMARY

This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing computer equipment. Furthermore, working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function, this position reports directly to the field IT supervisor.

EDUCATION:

• Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs
• Experience implementing, integrating, and supporting vendor application solutions
• Familiarity with Microsoft Teams, Microsoft Windows 10, and Microsoft Office 365

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to troubleshoot both software and hardware issues both on site at offices in the Montgomery, AL area and remotely
• Ability to troubleshoot multiple operating systems, diagnosing and solving software faults
• Knowledge of: Computer operating systems and operating computer system, peripheral devices
• Support all aspects of the end user including remote access, systems build and setup and administration of desktops and laptops
• Support off-site equipment setup, troubleshooting, repair and refresh (desktop/laptop) installation
• PC/MAC imaging and setup process, mobile device setup, and other types of moves and changes. This will include proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes
• Order PC’s/MAC’s, peripherals, and software as needed maintaining detailed records, including inventories through ticketing system. Dispose of aged equipment in a timely fashion.
• Perform initial application troubleshooting for site specific and fleet applications
• Basic understanding of cyber security with the ability to respond to alerts and escalations in a timely manner

BEHAVIORAL ATTRIBUTES:

• Must demonstrate "Our Values” behaviors of safety first, unquestionable trust, superior performance, and total commitment
• Must demonstrate the following behaviors: customer focus, teamwork, communication, problem solving, adaptability, decision making, self-awareness, continuous learning and business acumen
• Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
• Effective oral and written communications skills with the ability to convey complex technical issues in business terms
• Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously
• Team-oriented with a strong work ethic

EXPERIENCE REQUIREMENTS:

• Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.)
• Ability to provide on-call support
• Candidate must be knowledgeable in hardware/network troubleshooting
• Establish highly credible, positive relationship with customers and team members

The hourly pay rate range for this position is $20 to $24 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to [e-mail]

If you require assistance or an accommodation in the application or employment process, please contact us at [e-mail].

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities

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Medical insurance

Vision insurance

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