IT Technician

Presque Isle Downs, Inc.; Louisville (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Presque Isle Downs, Inc. is seeking an IT Technician to provide end-user support for Windows and Apple devices, troubleshoot hardware/software issues, and maintain IT systems per company standards. The role involves configuring workstations, printers, and IP-based phones, assisting with IPTV, Salesforce or call center apps, and maintaining documentation.

Some nights, weekends, or holidays may be required. The ideal candidate has a bachelor’s degree in MIS or a technical field with 1–2 years of

Qualifications

• Bachelor’s degree in MIS or related field plus 1–2 years’ experience or equivalent.
• Experience with networking, Five9, or IPTV is a plus.
• Strong customer service, written and verbal communication skills.

Responsibilities

• Provide end-user support for Windows and macOS devices.
• Inventory, configure, maintain, and repair hardware and peripherals.
• Create and maintain documentation for end-users and IT team.
• Support IPTV system configuration and maintenance.
• Install workstations, printers, and mobile devices.
• Assist with LAN/AD and O365 user accounts and permissions.
• Prepare reports for leadership and ensure smooth IT operations.

Skills

End-user support

Windows

macOS

Documentation & training

Network troubleshooting

IPTV systems

Salesforce & call center apps

AD & O365 administration

Education

Bachelor’s degree in MIS or technical field

Tools

Five9

IPTV software

Microsoft 365 (AD/O365)

Job description

The IT Technician provides support to end users for hardware and software problems and inquiries. This role identifies, researches, and resolves technical problems; responds to submitted tickets, telephone calls, email, and personnel requests for technical support; documents, tracks, and monitors problems to ensure timely resolution, and maintains existing IT systems and spaces, per company processes and standards. This role serves as the link between external IT support and end-users, as well as performs general administrative tasks that help to ensure the smooth functioning of the organization’s computer systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for end-user support, assistance, and training on Windows and Apple devices.
• Inventory, configure, maintain, troubleshoot, and repair computer and peripheral hardware, PC operating systems, application software, and other property specific technology and devices.
• Create and maintain documentation for end-users and for internal IT team on various systems and processes.
• Assist with configuration, support, and maintenance of IPTV system.
• Install and configure new workstations, printers, and cell phones.
• Install and configure desktop Cisco phones, Five9 softphones and assist with troubleshooting SalesForce, call center applications, and integrations.
• Inventory, stock and re-order technology related office supplies such as toner for printers, keyboards, mice, and cables.
• Maintain current inventory of PC’s, peripherals, cell phones, printers, network switches, and servers.
• Order and maintain license and support documentation for computer and peripheral hardware, PC operating systems and application software.
• Assist in the support and maintenance of AD and O365 user account information including permissions and group assignments.
• Assist in maintenance and troubleshooting of LAN communications.
• Assist in the setup, installation, and organization of server and communication equipment.
• Assist in testing and troubleshooting network infrastructure throughout the facility
• Prepare regular reports for internal leadership.
• Maintain cleanliness and standardization of facility IDF closets.
• Clearly communicate issues and resolutions to both technical and non-technical staff, of all levels.
• Other duties as assigned.

REGULATORY

Ability to obtain racing and/or gaming licenses as required in anyjurisdictionwhere CDIoperates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.Must be 21 years of age or older.

EDUCATION AND EXPERIENCE

• Bachelor’s degree (B.A.) in management information systems or a technical field from a four-year college or university preferred, with 1-2 years’ experience or equivalent combination.
• Additional skills or knowledge in networking, Micros POS systems, Five9, or IPTV are a plus
• Candidates should also possess a focus on customer service with strong written and verbal communication skills, being able to work independently, and have a clear understanding of how to prioritize the needs of the business.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee will be required to sit for extended periods of time
• While performing the duties of this job, the employee may also be required to stand: walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be asked to occasionally lift up to 25 lbs.
• The employee may be required to work nights, weekends, and holidays
• The noise level in the work environment is moderate

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.