IT Technician

Churchill Downs Incorporated; Louisville (KY); On-site; USD 52,000 - 66,000; Full time

Job summary

Churchill Downs Incorporated is seeking an IT Technician to provide end-user support for hardware and software, resolving tickets, and documenting issues to ensure timely resolution. The role links external IT support with end-users and performs administrative tasks to keep computer systems running smoothly.

Based in Louisville, KY, the IT Technician will handle Windows and Apple devices, configure hardware, manage AD and O365 accounts, and assist with IPTV, VOIP phones, and call center apps.

Qualifications

• Bachelor’s degree in management information systems or a technical field and 1–2 years of experience.
• Knowledge of networking, Five9, or IPTV is a plus.
• Strong customer service and communication skills, ability to prioritize business needs.

Responsibilities

• Provide end-user hardware and software support on Windows and Apple devices.
• Inventory, configure, maintain, troubleshoot, and repair computer hardware, OS and applications.
• Create end-user documentation and assist IT staff with various systems and processes.
• Assist with AD and O365 user accounts and permissions.
• Assist in setup, installation, and organization of server and network equipment; troubleshoot network infrastructure.

Skills

End-user support

Customer service

Communication skills

Ticketing systems

Troubleshooting

Education

Bachelor's degree in MIS or technical field

Tools

Five9

IPTV system

Microsoft A.D.

Office 365

Job description

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The IT Technician provides support to end users for hardware and software problems and inquiries. This role identifies, researches, and resolves technical problems; responds to submitted tickets, telephone calls, email, and personnel requests for technical support; documents, tracks, and monitors problems to ensure timely resolution, and maintains existing IT systems and spaces, per company processes and standards. This role serves as the link between external IT support and end-users, as well as performs general administrative tasks that help to ensure the smooth functioning of the organization’s computer systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for end-user support, assistance, and training on Windows and Apple devices.
• Inventory, configure, maintain, troubleshoot, and repair computer and peripheral hardware, PC operating systems, application software, and other property specific technology and devices.
• Create and maintain documentation for end-users and for internal IT team on various systems and processes.
• Assist with configuration, support, and maintenance of IPTV system.
• Install and configure new workstations, printers, and cell phones.
• Install and configure desktop Cisco phones, Five9 softphones and assist with troubleshooting SalesForce, call center applications, and integrations.
• Inventory, stock and re-order technology related office supplies such as toner for printers, keyboards, mice, and cables.
• Maintain current inventory of PC’s, peripherals, cell phones, printers, network switches, and servers.
• Order and maintain license and support documentation for computer and peripheral hardware, PC operating systems and application software.
• Assist in the support and maintenance of AD and O365 user account information including permissions and group assignments.
• Assist in maintenance and troubleshooting of LAN communications.
• Assist in the setup, installation, and organization of server and communication equipment.
• Assist in testing and troubleshooting network infrastructure throughout the facility
• Prepare regular reports for internal leadership.
• Maintain cleanliness and standardization of facility IDF closets.
• Clearly communicate issues and resolutions to both technical and non-technical staff, of all levels.
• Other duties as assigned.

REGULATORY

Ability to obtain racing and/or gaming licenses as required in anyjurisdictionwhere CDIoperates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.Must be 21 years of age or older.

EDUCATION AND EXPERIENCE

• Bachelor’s degree (B.A.) in management information systems or a technical field from a four-year college or university preferred, with 1-2 years’ experience or equivalent combination.
• Additional skills or knowledge in networking, Micros POS systems, Five9, or IPTV are a plus
• Candidates should also possess a focus on customer service with strong written and verbal communication skills, being able to work independently, and have a clear understanding of how to prioritize the needs of the business.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee will be required to sit for extended periods of time
• While performing the duties of this job, the employee may also be required to stand: walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be asked to occasionally lift up to 25 lbs.
• The employee may be required to work nights, weekends, and holidays
• The noise level in the work environment is moderate

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.