IT Technician

Magna International Limited (Hong Kong); Highland Park (MI); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Magna Exteriors is seeking an IT Technician to join our team. You will install, configure, and maintain computer hardware, software, and networks, resolving issues to keep production running. The role requires strong troubleshooting skills, knowledge of Windows and Linux, and experience with Active Directory and DHCP.

You will provide end-user support, document processes, and participate in on-site training. Regular/ permanent worker type; weekend coverage may be required to support production.

Qualifications

• High school diploma or equivalent.
• Experience as IT Technician or similar role.
• Knowledge of Windows and Linux operating systems.
• Familiarity with SQL SELECT statements for data retrieval.
• Experience with Active Directory and DHCP networking.

Responsabilités

• Resolve support calls within defined SLA.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot hardware, software, and network issues promptly.
• Provide end-user IT support and problem diagnosis.
• Set up user accounts, permissions, and security settings.
• Document IT processes and troubleshooting steps for knowledge sharing.
• Train end-users on MES system usage and updates.

Connaissances

IT Troubleshooting

Windows & Linux

Networking basics

Active Directory

Customer service

Formation

High School Diploma / GED

Outils

SQL/SELECT statements

MES software

Hardware maintenance

Description du poste

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

GENERAL JOB DUTIES

• Ability to resolve support calls within the defined SLA.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Provide technical support to end-users, including diagnosing and resolving technical problems.
• Set up and maintain user accounts, permissions, and security settings.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Collaborate with other IT team members to implement and maintain IT policies and procedures.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing.
• Conduct floor-level training on new equipment.
• Flexible Shift – Based on Department Manager’s needs. Must be able to support weekend production.
• Complete and communicate end-of-shift notes, including issues observed on the floor and project completion updates.
• Visibly lead and support all Manga Exteriors’ goals as set forth in objectives and targets.
• Train end-users on the proper use of the MES system and provide ongoing support.
• Install, configure, and maintain the MES software and hardware components.

QUALIFICATIONS

• High school diploma or equivalent.
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with Windows and Linux operating systems.
• Knowledge of retrieving data from a database using SELECT statements , including filtering, sorting, and limiting results.
• Experience with Active Directory, DHCP, and other network protocols.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and ability to prioritize tasks effectively.

PREFERRED QUALIFICATIONS

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in the automotive industry or a manufacturing environment.
• Knowledge of automotive-specific software applications and systems.

MUST MEET QUALIFICATIONS TO APPLY

• 4 points or less. Attendance must remain at four (4) points or less throughout the selection process.
• No corrective actions above a 1st Written Warning throughout the selection process.
• Cannot have been suspended, stepped down, or demoted within the previous 12 months.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Exteriors