IT Technician

Revel Staffing; California; Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Revel Staffing is seeking an IT Help Desk Analyst to support clinical and administrative staff. You will respond to inbound inquiries, provide first-level IT support, and document resolutions in the ticketing system.

The role requires HIPAA awareness, strong communication, and a customer-first mindset. You will work with Windows, VPN, and common business apps, maintaining confidentiality and professionalism.

Formación

• High school diploma or GED is required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor under pressure.
• Ability to document support activity accurately.

Responsabilidades

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including password resets and account lockouts
• Resolve EMR/EHR and healthcare application access issues
• Address VPN, email, and connectivity problems
• Perform basic software and hardware troubleshooting
• Follow documented procedures, KB articles, and workflows
• Document incidents, troubleshooting steps, actions, and resolutions in the ticketing system
• Escalate complex issues to higher-level support or IT leadership when needed
• Deliver professional, patient, and customer-focused support across skill levels
• Maintain HIPAA-compliant confidentiality of data
• Handle increased volume during peak periods and system updates
• Assist with user account setup and access changes

Conocimientos

Windows

Email

Customer service

Verbal communication

Educación

High school diploma or GED

HIPAA compliance training

Descripción del empleo

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion