IT Technician

Erie Insurance; Erie (Erie County); On-site; USD 55,000 - 89,000; Full time

Job summary

Erie Insurance is seeking an IT Technician focused on cabling activities and Telecom Room operations. The ideal candidate will be skilled in troubleshooting network issues and maintaining systems while collaborating with a diverse team. This role requires flexibility, excellent communication skills, and technical knowledge, ensuring efficient operations across the ERIE footprint.

Benefits

Health, dental, and vision benefits

Pension plan

401(k) matching

Paid time off

Tuition reimbursement program

Qualifications

• Two years of related technical experience required.
• Ability to perform physical tasks including lifting 0-50 lbs.

Responsibilities

• Troubleshoots and resolves computer software and hardware issues.
• Maintains systems requiring specific knowledge.
• Communicates effectively with stakeholders.

Skills

Basic knowledge of network switch

Basic knowledge of horizontal cabling practices

Excellent communication skills

Collaboration skills

Education

High school diploma or GED

Job description

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Enterprise IT Infrastructure & Operations Division

Department of Position: Infrastructure Admn & Ops Dept

Work from:

Salary Range:

$55,261.00-$88,274.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees’ monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Independently performs advanced troubleshooting for familiar and unfamiliar technologies following established policies and processes. Researches, troubleshoots, diagnoses, and resolves computer software and hardware, operating systems, network, and security issues. Maintains systems in areas that require specific knowledge and skills. May perform duties in one or more of the following disciplines: IT Service Desk, Techlink, IT Executive Support, IT Account Mgmt., Datacenter Ops, Print Ops, IT Facilities Support, PC Dispatch, Telecommunications, IT Asset Mgmt.

Focus of opportunity

This opportunity is for an IT Technician and will focus on all cabling related activities, Telecom Room builds, Cellular, Paging & cable TV support, throughout all owned and leased buildings in the ERIE footprint. We are looking for an individual that meets the requirements & expectations of a Professional Technician which would require a technical background. This individual should have excellent communication/collaboration skills and the ability to successfully perform the expectations of a Professional Technician. Along with this role will require someone who's willing to work in an operational environment including after normal business hours & on weekends as needed.

Required experience & skills:

• Basic knowledge of network switch, server, router and UPS stacking

• Basic knowledge of horizontal cabling practices

• Travel required as needed throughout the ERIE footprint

Preferred experience & skills:

• Past experience installing and connecting data cables, either in a Telecom Room, Data Center or workstation environment

• Research and determine most-effective method to resolve technical issues

• Ability assist & help manage the contractor team in maintaining the SLA's of TASK or project work

• Troubleshoot and resolve problems for familiar or unfamiliar technologies, using established, new or unwritten policies and processes

• Effectively communicate with vendors, team members or other stakeholders (Ex: Corporate Services) as a project lead on the team

Duties and Responsibilities

• Researches, troubleshoots, monitors, and maintains systems that affect priority system components with a limited number of stakeholders and/or single department or branch location, following established policies and processes.
• Researches and determines most effective method to resolve technical issues for both familiar and unfamiliar technologies.
• Effectively communicates with customers, team members or other IT stakeholders to ensure successful outcomes.
• May lead small initiatives.

The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Job-Specific Knowledge
• Values Diversity
• Self-Development
• Nimble Learning
• Customer Focus
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High school diploma, or GED, required. Two years of related technical experience required.

Physical Requirements

• Lifting/Moving 0-20 lbs; Occasional (<20%)
• Lifting/Moving 20-50 lbs; Occasional (<20%)
• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Driving; Occasional (<20%)
• Pushing/Pulling/moving objects, equipment with wheels; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)