IT Technician

Datamark, Inc.; El Paso (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Health Care

401k

Life Insurance

Paid Time Off

Disability Coverage

Professional Growth

Wellness Resources

Salary: $18.00/HR

Job summary

DATAMARK, Inc. in El Paso, TX, is seeking an IT Technician to join a team that values teamwork and integrity. The role blends analytical thinking, hands-on technical work, and user support to keep systems running smoothly.

You will install and maintain PC systems, provide Level 2 onsite support, train users, manage spare parts, and help improve IT processes. Candidates should have at least an Associate degree or equivalent experience and 2 years in a similar role.

Qualifications

• Associate's or technical degree in a computer field or equivalent experience.
• Minimum 2 years in an IT Technician or similar role.
• End-user support focus with Windows hardware/software expertise.
• Proficient with Microsoft Office, OneDrive, and Teams; strong communication.

Responsibilities

• Provide Level 2 triage and onsite IT support.
• Plan, install, and maintain PC systems.
• Collaborate with users to assess needs and solutions.
• Manage spare parts inventory for desktops and peripherals.
• Install and update hardware and software across the organization.
• Train users to use equipment and software effectively.
• Support moderately complex applications and contribute to tech improvements.

Skills

Desktop support

Hardware install

Network basics

Troubleshooting

Customer service

Remote support

Education

Associate's or technical degree

Equivalent work experience

Tools

Remote support tools

Office 365

OneDrive

Teams

Job description

At DATAMARK, Inc., we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We're looking for an IT Technician who's ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who's passionate about keeping systems running smoothly and empowering users, we want you on our team!

What You'll Do:

• IT Technicians deliver Level 2 triage and onsite support for Systems, Network, and Telecom.
• Plan, install, and maintain personal computer systems—both new and existing.
• Collaborate with end users to assess hardware/software needs and deliver tailored solutions.
• Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.
• Install and update hardware and software across the organization.
• IT Technicians train users on equipment and software to ensure confident, efficient use.
• Work on moderately complex applications and contribute to continuous tech improvement.

What You Bring:

• A proactive mindset and a passion for technology.
• Strong troubleshooting skills and a knack for solving real-world IT challenges.
• Excellent communication and a customer-first attitude.
• Experience in desktop support, hardware/software installation, and network fundamentals.

Education:

• Associate's degree or technical degree in a computer-related field, or equivalent work experience
• A minimum of 2 years in an IT Technician or equivalent role

• Strong orientation toward end-user support, with experience in Windows software and hardware

• Proficient in Microsoft Office Suite, OneDrive, and Teams
• Working knowledge of:
  • Microsoft Windows operating systems
  • PC-based application software
  • Printers, networking, and telecommunications
  • Windows system hardware and peripherals
• Skilled in using remote support tools
• Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair

• Flexibility to work early mornings, late evenings, and weekends as needed

• Excellent verbal and written communication skills

• Professional and personable demeanor when interacting with end users
• Strong attention to detail, accuracy, and dependability
• Ability to manage time effectively and complete tasks promptly

What We Offer:

• Comprehensive Health Care:Medical, dental, and vision plans
• Retirement Savings:401k
• Life Insurance:Basic, voluntary, and AD&D coverage
• Paid Time Off:time off and major holidays
• Disability Coverage:Short-term and long-term disability plans
• Professional Growth:Training and development to advance your career.
• Wellness Resources:Support for your overall well-being.
• Salary: $18.00/HR