IT Technician

City of Covina; Covina (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Covina is hiring an Information Technology Technician to support the IT Department in maintaining computer systems and providing technical assistance. This role involves troubleshooting, software installation, and assisting with user training while ensuring the smooth operation of the City's technology infrastructure.

Qualifications

• Minimum of two years of directly related experience in information technology.
• Strong knowledge of a large network environment desired.
• CompTIA certification preferred.

Responsibilities

• Provides helpdesk support to users and maintains computer hardware and software.
• Installs and configures new systems and performs upgrades as necessary.
• Trains City employees on software and systems usage.

Skills

Computer networking

Hardware repair

Software support

Customer service

Technical documentation

Education

Associate's degree in Computer Information Systems

Tools

Microsoft Office Applications

Job description

The City of Covina is now accepting applications for the position of Information Technology Technician in the Information Technology Department.

DEFINITION:
Under general supervision, performs a variety of responsible professional, administrative, analytical and technical duties to install, maintain, and operate computer hardware, software applications as well as networked communications systems; provides helpdesk support and end user technical assistance to employees; stays abreast of current and future computing needs of the City; responds to complex user support problems; performs the technical and complex tasks relative to information technology services and programs; performs related duties as required.

This includes assistance with hardware and software, research, analysis, recommendations, documentation, implementation, contracts, and maintenance of computer, network, and telecommunications.

DISTINGUISHING CHARACTERISTICS:
The Information Technology Technician is a front-line support technician who directs and performs complex installation of hardware and software. Incumbent requires specialized technical and functional expertise.

SUPERVISION EXERCISED:
Receives general supervision from the Information Technology Manager but may exercise technical lead responsibilities over contract staff. However, incumbents in this class do not routinely exercise supervision.

(include but are not limited to the following)

• Provides helpdesk support and assistance to the City’s networked users; assists end-user with initial training in computer, network facilities and applications ensuring proper utilization of applications and equipment.

• Performs technical work in the installation, testing, maintenance and administration of the City’s computer networks; troubleshoots software and hardware on both servers and desktops.

• Installs, configures and maintains desktop computers, mobile devices, laptops, iPads, network servers, security firewalls, switches, routers, and related automated equipment and systems; determines whether equipment needs to be upgraded or replaced; manages and performs system/data backup and recovery procedures.

• Assist with hardware and software research, analysis, recommendations, documentation, implementation, contracts, maintenance and general support; assist with project design and implementation.

• Assist in the training of City employees in the use of computers; ensure adherence to proper work methods, procedures and practices; make recommendations to higher-level staff.

• Maintain all computer equipment, which may include installing new hardware equipment and repairing systems; install new software and instruct users.

• Maintain appropriate work records and documents including service requests; prepare statistical and/or analytical reports as necessary.

• Attend and participate in professional and department meetings as necessary; stay current on issues and improvements in the field of information technology; implement improvements as is appropriate.

• Perform other related duties as required.

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS:

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing statistical reports and data using a computer keyboard. Additionally, the position requires near and far vision in written reports and work-related documents. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper, documents and equipment weighing more than 25 pounds also is required.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Education and/or Experience:
Any combination of education and experience that has provided the knowledge, skills and abilities necessary for an Information Technology Technician. A typical way of obtaining the required qualifications is to possess the equivalent of two years of directly related experience in information technology and an Associate’s degree in Computer Information Systems or closely related field. Working knowledge of a large network environment and CompTIA certification are strongly desirable.

License/Certificate:
Possession of a valid, Class C California driver’s license.

KNOWLEDGE/ABILITIES/SKILLS:

Knowledge of:

• Computer related terminology and the concepts for research, analysis, design,implementation and support for computer hardware and software.
• Operations and standard operating procedures of an information systems program.Principles and practices of information technology, cyber security and systems management.
• Computer networking, security, repair and maintenance.
• Applicable Federal, State, and local laws, codes and regulations.
• Operational characteristics of computer related standard equipment.
• Methods and techniques for basic report preparation and writing.

Ability to:

• Courteously respond to organizational issues, concerns and needs.
• Coordinate the operations and activities of the information technology systems.Seek new solutions and approaches to systems requirements.
• Maintain and repair computer hardware, software and peripheral equipment.
• Assess and define user needs for the City’s hardware and software requirements.
• Install and update application software and local area networks.
• Organize, prioritize and follow-up on work assignments.
• Work independently and as part of a team.
• Analyze issues and develop and implement an appropriate response.
• Communicate clearly and concisely, both orally and in writing.
• Identify and quickly respond to and solve complex computer system malfunctions.
• Develop instructions and conduct staff training in operation of hardware and software.
• Perform diagnostic testing to identify and remedy hardware/software malfunctions.
• Prepare and maintain all systems and user documentation.
• Establish and maintain effective working relationships.

Skill to:

• Operate a motor vehicle on City streets.
• Operate tools needed for the repair of computer hardware and software
• Operate an office computer and Microsoft Office Applications

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

APPLY IMMEDIATELY!

Applications will be accepted until 6:00 pm on Thursday, June 12, 2025.

Applicants are encouraged to apply early.

The selection process may consist of, but not limited to application evaluation, skills assessment and/or oral interview.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating See Resume is not an acceptable substitute for a complete application.

The successful candidate may be required to undergo a reference/background check (to include a conviction record and LIVE scan) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening).

The City of Covina utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communications regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication by any other method.

The City of Covina is an Equal Opportunity Employer

The City of Covina provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the City of Covina complies with applicable state and local laws governing nondiscrimination in employment in every location in which the City has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The City of Covina expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the City of Covina's employees to perform their job duties may result in discipline up to and including discharge.

THE CITY OF COVINA RESERVES THE RIGHT TO MODIFY OR REVOKE, WITHOUT NOTICE, ANY OR ALL OF THE PROVISIONS OF THIS BULLETIN PRIOR TO THE TIME OF APPOINTMENT, AND TO WAIVE ANY NONSUBSTANTIVE JOB REQUIREMENT AND MAKE SUBJECTIVE DECISIONS INTERPRETING AND ASSESSING THE SKILLS AND QUALIFICATIONS OF ANY CANDIDATE, INCLUDING THE DETERMINATION THAT NONE OF THE CANDIDATES, EVEN THOSE WHO MEET THE MINIMUM QUALIFICATIONS, ARE APPROPRIATE FOR THE POSITION.