IT Support Technician

Socket.dev; Columbus (OH); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

401(k) with company match

Generous paid time off

Professional development opportunities

Collaborative culture

Meaningful work

Job summary

MedFlight is seeking an IT Support Technician to join our Information Systems team. You will be the first point of contact for IT support requests and provide desk-side and remote assistance across corporate offices, remote bases, and emergency response vehicles.

You will install, configure, maintain, and troubleshoot desktops, laptops, printers, and mobile devices, while resolving hardware, software, OS, and network issues.

Qualifications

• Two years of IT support experience or equivalent technical training.

Responsibilities

• Serve as the first point of contact for IT support requests through our help desk, delivering friendly and timely customer service.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Support technology used at our corporate offices, remote bases, and emergency response vehicles.
• Install software, perform system upgrades, and ensure devices remain secure and up to date.
• Document support requests, technical resolutions, equipment deployments, and inventory within our ticketing system.
• Assist with hardware procurement, asset management, and lifecycle planning.
• Travel to MedFlight and MedCare locations to provide onsite technical support as needed.
• Collaborate with the IT team to improve system reliability, strengthen security, and identify opportunities for continuous improvement.
• Assist in supporting Windows Server environments, virtualization technologies, backups, and network infrastructure.

Skills

Communication

Problem-solving

Documentation

Customer service

Organizational skills

Teamwork

Travel readiness

Education

High school diploma or equivalent

Associate degree/technical training/IT coursework

Two years IT support experience

Tools

Windows Server

VMware

Active Directory

Microsoft 365

Networking equipment

Certifications (CompTIA A+/Network+/Microsoft/VMware)

Job description

Description

Keep Technology Running. Help Save Lives.

At MedFlight, technology is essential to delivering critical care when every second counts. From our corporate offices to our remote bases and emergency response teams, reliable technology helps our clinicians focus on what matters most- saving lives.

We're looking for an IT Support Technician who enjoys solving technical challenges, delivering outstanding customer service, and working in a collaborative environment where every day brings something new. Whether you're troubleshooting a workstation, deploying new technology, or supporting field operations, your work will have a direct impact on our mission.

If you're passionate about technology and want to build your career with an organization that makes a difference, we'd love to hear from you.

What You'll Do

As an IT Support Technician, you'll be a key member of our Information Systems team, providing technical support across the organization. You'll:

• Serve as the first point of contact for IT support requests through our help desk, delivering friendly and timely customer service.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Support technology used at our corporate offices, remote bases, and emergency response vehicles.
• Install software, perform system upgrades, and ensure devices remain secure and up to date.
• Document support requests, technical resolutions, equipment deployments, and inventory within our ticketing system.
• Assist with hardware procurement, asset management, and lifecycle planning.
• Travel to MedFlight and MedCare locations to provide onsite technical support as needed.
• Collaborate with the IT team to improve system reliability, strengthen security, and identify opportunities for continuous improvement.
• Assist in supporting Windows Server environments, virtualization technologies, backups, and network infrastructure.

What You'll Bring

We're looking for someone who enjoys helping others, learns quickly, and thrives in a fast-paced, team-oriented environment.

Required Qualifications

• High school diploma or equivalent.
• Associate degree, technical training, or coursework in Information Technology, Computer Science, or a related field preferred.
• Two years of IT support experience or equivalent technical training.
• Experience supporting Microsoft Windows desktop operating systems and Microsoft 365 applications.
• Working knowledge of computer hardware, software installation, troubleshooting, and basic networking concepts.
• Strong communication, organization, problem-solving, and documentation skills.
• Ability to prioritize multiple requests while providing exceptional customer service.
• Valid driver's license and the ability to travel to remote MedFlight locations as needed.

Preferred Qualifications

• Experience with Windows Server administration.
• Familiarity with virtualization platforms such as VMware.
• Experience supporting Active Directory, Microsoft 365 administration, and basic networking equipment.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or VMware certifications.

Why Join MedFlight?

Every member of our team plays an important role in helping us deliver exceptional critical care transportation. When you join MedFlight, you'll enjoy:

• Competitive compensation
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off
• Professional development and continuing education opportunities
• A collaborative, supportive, and mission-driven culture
• Meaningful work that directly supports the healthcare professionals who save lives every day

Join Our Team

If you're ready to grow your IT career while supporting an organization that makes a real difference in the communities we serve, we'd love to hear from you.

Pay rate: $25.50-$31.00