IT Technician

Red Dot Capital Partners; Boston (MA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Mental health benefits

401(k) match

Paid sick time

Paid time off

Job summary

Coralogix is seeking a proactive IT Technician to join our Global IT team. You will provide Tier 1 & 2 support for employees worldwide, manage onboarding/offboarding, and administer Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms. You will manage macOS devices with Jamf Pro and improve IT automation.

The role emphasizes strong troubleshooting, customer service, and collaboration with Security, HR, and Engineering teams. Fluent English required.

Qualifications

• 2+ years of IT support experience.
• Strong macOS administration and Jamf Pro expertise.
• Experience with Google Workspace and Okta.
• Experience with Okta Workflows.
• Familiarity with AI tools for IT automation.
• Excellent troubleshooting and customer service; fluent English.

Responsibilities

• Provide Tier 1 & 2 support for employees worldwide.
• Manage full employee lifecycle: onboarding, offboarding, hardware, and access.
• Administer and support Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms.
• Manage macOS devices using Jamf Pro.
• Troubleshoot hardware, software, networking, and endpoint issues.
• Build and maintain IT automations and improve operational workflows.
• Create and maintain internal IT documentation and procedures.
• Work closely with Security, HR, and Engineering teams.

Skills

macOS administration

Jamf Pro

Google Workspace

Okta

Okta Workflows

SaaS administration

Troubleshooting

Communication

Automation scripting

REST APIs

Tools

Jamf Pro

Google Workspace

Okta

Slack

Atlassian

GitHub

Zoom

Kandji

Intune

Microsoft 365

Job description

Description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

We are looking for a proactive and service-oriented IT Technician to join our Global IT team.

The ideal candidate is passionate about delivering excellent employee support, improving IT operations through automation, and managing modern SaaS and endpoint environments.

What You’ll Do:

• Provide Tier 1 & Tier 2 support for employees worldwide.
• Manage the full employee lifecycle (onboarding, offboarding, hardware, and access).
• Administer and support Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms.
• Manage macOS devices using Jamf Pro.
• Troubleshoot hardware, software, networking, and endpoint issues.
• Build and maintain IT automations and improve operational workflows.
• Create and maintain internal IT documentation and procedures.
• Work closely with Security, HR, and Engineering teams.

Requirements

• 2+ years of IT Support experience.
• Strong macOS administration skills.
• Advanced experience with Jamf Pro.
• Experience with Google Workspace and Okta.
• Experience with Okta Workflows.
• Familiarity with AI tools such as Cursor, Claude Code, OpenAI APIs, or similar solutions for IT automation.
• Strong troubleshooting, communication, and customer service skills.
• Fluent English.

Nice to Have

• Experience with Kandji, Intune, or Microsoft 365.
• Jira Service Management experience.
• Knowledge of Identity & Access Management (IAM), SSO, and MDM best practices.
• Experience in high-growth SaaS or startup environments.
• Experience with scripting and automation (Python, Bash, or Google Apps Script).
• Experience working with REST APIs and SaaS integrations.

Compensation and Benefits

The salary range is $95,000 to $130,000. Final compensation will be based on experience, skills, education, and work location.

Our total rewards package includes healthcare, dental, mental health benefits, a 401(k) plan with company match, paid sick time, and paid time off.

Coralogix is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.