IT Technician

ViziRecruiter,LLC.; Billings (MT); On-site; USD 32,000 - 36,000; Full time

Job summary

YBGR in Montana seeks an IT Support position to provide basic computer operational and software assistance, installing, configuring, troubleshooting, and maintaining desktops, laptops, and mobile devices. The role covers network connectivity, application security, and other issues, with salary noted below.

Starting pay is $23.02–$25.91 per hour, reflecting steps 1–5 of an 11-step pay schedule; starting salary determined by education and relevant experience.

Qualifications

• High School Diploma or GED required.
• One year of professional experience in a technology role providing end-user services.
• Must demonstrate motivation, teamwork, and strong communication.

Responsibilities

• Install and configure hardware and software for users.
• Troubleshoot hardware, software, and network issues.
• Lay out and manage data migration tasks as needed.
• Provide timely user support requests and fulfill them.
• Maintain inventory of hardware and software.
• Perform regular preventive maintenance on IT equipment.
• Troubleshoot printers, scanners, and peripherals as required.
• Collaborate with team and supervisor in monthly meetings.

Skills

End-user support

Hardware installation

Software installation

Network troubleshooting

Data migration

Education

High School Diploma or GED

Job description

Introduction

YBGR, WHERE YOU CAN MAKE A DIFFERENCE

We have employees providing services to youth throughout Montana, working to change the trajectory of children's livesand havinga positive impact.

We are a family of YBGR staff providing services to youth throughout Montana, working to change the trajectory of children’s lives –to help them heal and recover!

Overview

Under the supervision of Information Technology Coordinator; this position provides basic computer operational and software assistance to users, resolves operational problems, performs preventative maintenance, and is responsible for installing, configuring, troubleshooting, and maintaining desktop, laptop and mobile systems, as well as troubleshooting network connectivity, application security and other issues.

Starting Salary Range:$23.02 - $25.91 per hour. Salary reflects steps 1-5 of an 11-step pay schedule. The starting salary will be determined based on the applicant’s education and relevant experience.

Responsibilities

• Assist in performing hardware and software installation procedures.
• Perform software configuration on stand-alone computers and laptops.
• Provide support in diagnosing hardware and software issues and troubleshooting activities.
• Lay cables and wires for networks and ensure that they are in good working order.
• Assist in handling data migration duties.
• Take user support requests and take measures to fulfill requests.
• Assist in hardware and software inventory management.
• Handle periodic maintenance of hardware and software.
• Troubleshoot equipment such as printers and scanners and other peripherals.
• Other duties as assigned.

Responsibilities to the Organization:

• Contribute to the strategic goals and outcomes of the agency as measured by the development and achievement of individual, departmental, and organizational goals and outcomes.
• Deal constructively and helpfully with all other members of the organization.
• Fully support and model the mission and values of YBGR.
• Adhere to all policies, systems, safety requirements, and procedures of the organization.
• Take the initiative to identify problems and seek out solutions.
• Be a professional representative of the organization to those outside it.
• Participate and engage in monthly supervision/coaching meetings with supervisor.
• Be aware of the cultural and socioeconomic characteristics of persons served.
• Participate in required training as appropriate to the position and beneficial to YBGR.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Education:

• High School Diploma or GED.

Previous Experience:

• One (1) year of professional experience in a technology role providing services to end users.

Demonstrate the following values:

• Demonstrate being self-motivated, self-disciplined, and diligent with forward thinking.
• Demonstrate the ability to think of their team over self and define success collectively rather than individually.
• The ability to effectively interact and communicate with others. These skills are essential for building and maintaining relationships, collaborating with colleagues, resolving conflicts, and navigating various social situations.
• Demonstrate the following values.
  • Faith - is being sure of successfully achieving our mission, based upon our trust in a loving creator.
  • Integrity - doing what is right, putting the needs of others above your own, and living by the highest values.
  • Relationship - being committed to one another in a mutually respectful, dignified, healthy, and honoring manner.
  • Stewardship is the use of any resource or talent entrusted to YBGR to fulfillthemission and values.

Physical/Environmental Demands & Requirements:

• Work environment: The person in this position will generally work indoors in climate-controlled environment but occasionally will work in outdoor environment where they may not be protected from weather conditions.
• Will occasionally be required to remain in a stationary position for an extended period while performing administrative duties.
• Will frequently operate computer, keyboard, and other office equipment.
• Consistently needs to move about inside building, outside to include uneven terrain, changes in elevation, and often change body position from and to standing, kneeling, sitting, and prone.
• Occasionally will need to visit/travel other YBGR locations within the state of Montana.
• The person in this position will constantly communicate with end users and vendors. Must be able to communicate accurate information and accurately understand information communicated by those individuals including non-technical users.
• Seldom to occasionally moves technology equipment weighing up to 50 lbs.