IT Technician

Inteva Products; Auburn Hills (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Inteva Products in Auburn Hills, MI is seeking an IT Support Technician to configure, maintain, and monitor the MES shop floor software and related production systems, support Windows servers, and assist with LANs and wireless networks. The role emphasizes problem-solving, documentation, and collaboration with corporate IT.

Candidates should have an associate degree and at least three years of IT support experience, strong communication, and experience with SQL databases, Office 365, and Cisco

Qualifications

• Minimum of 3 years of experience in an Information Technology support role.
• Experience troubleshooting production floor systems and related technologies.
• Experience supporting Microsoft Windows environments, networking, and databases.
• Experience with Office 365 applications and SQL databases.

Responsibilities

• Configure, maintain, control, troubleshoot and monitor MES shop floor software and related production systems.
• Support and maintain Windows server environments and related infrastructure.
• Assist with administration of LANs, wireless networks, and connected devices.
• Monitor system performance and availability; provide technical support for IT infrastructure and end-user computing.
• Troubleshoot hardware, software, network, and manufacturing system issues; document changes and procedures.
• Coordinate and support IT projects, system implementations, and equipment installations.
• Follow corporate IT policies and cybersecurity requirements; participate in on-call rotations.

Skills

IT support

Windows administration

SQL queries

Network troubleshooting

Documentation

Education

Associate degree in IT/CS/MIS

Tools

Office 365

Microsoft SQL Server

Cisco Networking

Job description

• Configure, maintain, control, troubleshoot and monitor the facilities MES shop floor software, database and related production systems software and hardware.


• Support and maintain Microsoft Windows server environments and related infrastructure.


• Assist with the administration and support of Local Area Networks (LAN), wireless networks, and connected devices.


• Monitor system performance and availability


• Provide technical support for plant IT infrastructure, production systems, and end-user computing environments.


• Troubleshoot hardware, software, network, and manufacturing system issues using logical and analytical problem-solving methods.


• to ensure uninterrupted business and production operations.


• Create and maintain SQL queries, reports, and database-related solutions to support operational requirements.


• Assist with software deployments, system upgrades, patching, and maintenance activities.


• Coordinate and support IT projects, system implementations, and equipment installations.


• Follow and enforce corporate IT policies, procedures, and cybersecurity requirements.


• Participate in on-call support rotations and provide off-shift support as needed.


• Document troubleshooting activities, system changes, and technical procedures.


• Work independently or with Corporate IT and business stakeholders to quickly resolve issues and implement technology solutions.


• May be required to support both the Troy and Auburn Hills locations


• Provide technical guidance and training to users as required

Position Requirements

• Education


• Associate degree (2-year degree) in Information Technology, Computer Science, Management Information Systems, Computer Engineering,


• Required


• Minimum of 3 years of experience in an Information Technology support role.


• Effective problem solver


• Experience troubleshooting production floor systems and related technologies.


• Effective communicator (written, spoken, peers, operators, managers)


• Experience supporting Microsoft Windows environments, networking, and databases


• Preferred


• Experience supporting manufacturing, industrial, or automotive environments.


• Experience troubleshooting production floor systems and related technologies.


• Highly proficient in use of Office 365 applications


• Proficient in use of Microsoft SQL Database and Microsoft Windows servers


• 2+ years Cisco Network administration experience

Education Requirement Associates

Full-Time/Part-Time Full-Time

Shift -not applicable-

Location Inteva Products, LLC - Auburn Hills Operations

Req Number INF-26-00006

About the Organization Inteva Products is a leading global automotive supplier providing innovative, reliable, environmentally friendly products that enhance vehicle quality, safety and performance. Inteva has global resources for design, engineering, manufacturing and customer service for Interiors, Latches, Door Systems, Motors & Electronics, Overhead Systems, and Hard Trim. Formed in 2008, the tier-one supplier is focused on achieving sustained global growth, providing excellent customer service, and driving innovation. Inteva was founded on innovative solutions and the use of applied technology to drive value-based solutions. The company employs 12,000 people in over 35 sites and maintains its World Headquarters in Troy, Michigan USA. For more information, please visit www.intevaproducts.com.

Equal Opportunity Employer

*Positions are open to qualified candidates who have work authorization for the listed locations. All candidates must have the on-going legal right to work within the country where the position is located.

*The application process functions best when applicants use a laptop or desktop.

Category Information Technology

This position is currently accepting applications.