IT Technician

Inteva Products; Auburn Hills (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Inteva Products in Michigan is seeking an IT Technician to support the MES shop floor software, databases, and related production systems. You will configure, maintain and troubleshoot the IT infrastructure to ensure uninterrupted operations.

The role includes supporting Windows servers, networks, end-user computing, and coordinating IT projects across Troy/Auburn Hills locations, with on-call support as needed. Associate degree required and 3+ years of IT experience.

Qualifications

• Minimum 3 years of experience in an IT support role.
• Effective problem solver.
• Experience troubleshooting production floor systems and related technologies.
• Effective communicator (written, spoken, peers, operators, managers).
• Experience supporting Microsoft Windows environments, networking, and databases.
• Experience supporting manufacturing, industrial, or automotive environments.
• Proficient in use of Office 365 applications.
• Proficient in SQL Database and Microsoft Windows servers.
• 2+ years Cisco Network administration experience.

Responsibilities

• Configure, maintain, troubleshoot and monitor MES shop floor software, database and related systems.
• Support Windows server environments and related infrastructure.
• Assist with LAN, wireless networks and connected devices.
• Monitor system performance and availability.
• Provide IT support for plant infrastructure and end-user computing.
• Troubleshoot hardware, software, network and manufacturing system issues.
• Coordinate IT projects, system implementations and equipment installations.
• Follow corporate IT policies and cybersecurity requirements.
• Participate in on-call support rotations and provide off-shift support as needed.
• Document troubleshooting activities and technical procedures.
• Work with Corporate IT and business stakeholders to resolve issues.
• May support both the Troy and Auburn Hills locations.

Skills

Problem solving

Communication

IT Support

End-user computing

Education

Associate degree in IT or related

Tools

Windows Server

Networking

Databases

SQL

Office 365

Cisco Network Administration

Job description

• Configure, maintain, control, troubleshoot and monitor the facilities MES shop floor software, database and related production systems software and hardware.
• Support and maintain Microsoft Windows server environments and related infrastructure.
• Assist with the administration and support of Local Area Networks (LAN), wireless networks, and connected devices.
• Monitor system performance and availability
• Provide technical support for plant IT infrastructure, production systems, and end-user computing environments.
• Troubleshoot hardware, software, network, and manufacturing system issues using logical and analytical problem-solving methods.
• to ensure uninterrupted business and production operations.
• Create and maintain SQL queries, reports, and database-related solutions to support operational requirements.
• Assist with software deployments, system upgrades, patching, and maintenance activities.
• Coordinate and support IT projects, system implementations, and equipment installations.
• Follow and enforce corporate IT policies, procedures, and cybersecurity requirements.
• Participate in on-call support rotations and provide off-shift support as needed.
• Document troubleshooting activities, system changes, and technical procedures.
• Work independently or with Corporate IT and business stakeholders to quickly resolve issues and implement technology solutions.
• May be required to support both the Troy and Auburn Hills locations
• Provide technical guidance and training to users as required

Description

• Configure, maintain, control, troubleshoot and monitor the facilities MES shop floor software, database and related production systems software and hardware.
• Support and maintain Microsoft Windows server environments and related infrastructure.
• Assist with the administration and support of Local Area Networks (LAN), wireless networks, and connected devices.
• Monitor system performance and availability
• Provide technical support for plant IT infrastructure, production systems, and end-user computing environments.
• Troubleshoot hardware, software, network, and manufacturing system issues using logical and analytical problem-solving methods.
• to ensure uninterrupted business and production operations.
• Create and maintain SQL queries, reports, and database-related solutions to support operational requirements.
• Assist with software deployments, system upgrades, patching, and maintenance activities.
• Coordinate and support IT projects, system implementations, and equipment installations.
• Follow and enforce corporate IT policies, procedures, and cybersecurity requirements.
• Participate in on-call support rotations and provide off-shift support as needed.
• Document troubleshooting activities, system changes, and technical procedures.
• Work independently or with Corporate IT and business stakeholders to quickly resolve issues and implement technology solutions.
• May be required to support both the Troy and Auburn Hills locations
• Provide technical guidance and training to users as required

Req Number INF-26-00006

Position Requirements

Education

• Associate degree (2-year degree) in Information Technology, Computer Science, Management Information Systems, Computer Engineering,

Required

• Minimum of 3 years of experience in an Information Technology support role.
• Effective problem solver
• Experience troubleshooting production floor systems and related technologies.
• Effective communicator (written, spoken, peers, operators, managers)
• Experience supporting Microsoft Windows environments, networking, and databases

Preferred

• Experience supporting manufacturing, industrial, or automotive environments.
• Experience troubleshooting production floor systems and related technologies.
• Highly proficient in use of Office 365 applications
• Proficient in use of Microsoft SQL Database and Microsoft Windows servers
• 2+ years Cisco Network administration experience

About the Organization

Inteva Products is a leading global automotive supplier providing innovative, reliable, environmentally friendly products that enhance vehicle quality, safety and performance. Inteva has global resources for design, engineering, manufacturing and customer service for Interiors, Latches, Door Systems, Motors & Electronics, Overhead Systems, and Hard Trim. Formed in 2008, the tier-one supplier is focused on achieving sustained global growth, providing excellent customer service, and driving innovation. Inteva was founded on innovative solutions and the use of applied technology to drive value-based solutions. The company employs 12,000 people in over 35 sites and maintains its World Headquarters in Troy, Michigan USA. For more information, please visit www.intevaproducts.com.

Equal Opportunity Employer

• Positions are open to qualified candidates who have work authorization for the listed locations. All candidates must have the on-going legal right to work within the country where the position is located.
• The application process functions best when applicants use a laptop or desktop.