IT Technical Trainer

Microsoft; Des Moines (IA); On-site; USD 70,000 - 110,000; Full time

Job summary

Microsoft seeks an IT Technical Trainer for their Cloud Operations + Innovation team. This role involves delivering training and facilitating learner growth in a dynamic datacenter environment, ensuring effective skills development through various learning methods. Join a company committed to promoting a culture of inclusivity and professional development.

Benefits

Career Rotation Programs

Diversity & Inclusion Events

Professional Certifications

Qualifications

• Strong background in technical training and adult learning fundamentals.
• Experience in delivering training sessions both in-person and virtually.
• Ability to evaluate and report on training activities.

Responsibilities

• Align learning preparation with metrics for measuring success.
• Deliver multi-day training sessions or learning experiences.
• Create a supportive environment and provide feedback to monitor progress.

Skills

Training Delivery

Adult Learning Principles

Classroom Management

Coaching

Job description

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We need you on the Cloud Operations + Innovation (CO+I) Learning team as an IT Technical Trainer.

As a CO+I IT Technical Trainer, you will contribute to establishing technical training delivery, workforce training needs analysis, and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility. You will leverage technical and adult learning fundamentals to evaluate and report on training activities in the datacenters and develop your skills while coaching learners in their career growth.

Location is on-site in the datacenter with limited work from home opportunities. Microsoft's Cloud Operations & Innovation powers our cloud services, and as an IT Technical Trainer, you will play a key role in delivering core infrastructure and foundational technologies for services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

CO+I is dedicated to the personal and professional development of its employees, offering trainings and growth opportunities such as Career Rotation Programs, Diversity & Inclusion events, and professional certifications. Our infrastructure includes over 200 datacenters across 32 countries, supporting services for more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational excellence to meet evolving business demands, maintaining Microsoft’s status as a world-class cloud provider.

Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of growth, innovation, collaboration, respect, integrity, and accountability, creating an inclusive environment where everyone can thrive.

Responsibilities

1. Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
2. Build awareness of the latest features, technologies, and processes, incorporating them into current learning experiences to ensure quality delivery.
3. Deliver single to multi-day training sessions or other learning experiences in-person or virtually using various methods such as presentations, discussions, labs, and simulations.
4. Utilize digitally enhanced instructor-led resources to effectively prepare IT technicians for local qualifications.
5. Apply classroom management techniques like flexible learning, behavioral reinforcement, and time management to reinforce learning and engage learners.
6. Create a supportive environment, encourage questions, monitor learner progress, participate in hands-on labs, and provide feedback to the broader Learning Team to maintain curriculum relevance.
7. Embody our culture and values throughout all activities.