IT Technical Support Specialist III

centene; Town of Newark (WI); On-site; USD 37,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401K and stock plans

Tuition reimbursement

Job summary

Centene is seeking an IT Support Specialist for 100% on-site work in Newark, DE, with optional remote capabilities for enterprise IT users. The role focuses on hardware setup, software installation, and user assistance across Windows, Mac, Android, and iOS platforms.

Strong ServiceNow experience and ability to troubleshoot LAN/WAN issues are highly valued. The candidate will collaborate with IT infrastructure teams and provide end-user training while upholding security and policy standards.

Qualifications

• High School diploma or GED required.
• 2–4 years of related IT support experience preferred.
• Vocational or technical education may supplement experience.

Responsibilities

• Drives hardware delivery and setup.
• Analyzes, tests, and debugs computer systems.
• Provides laptop/desktop break-fix and remote desktop support.
• Supports Windows, macOS, Android, and iOS environments.
• Resolves LAN/WAN issues and supports network hardware.
• Coordinates with IT infrastructure teams for changes.
• Protects information systems assets and data integrity.
• Performs imaging and data transfer tasks.
• Reports status and resource needs to management.
• Provides end-user training and guidance.

Skills

ServiceNow

Windows OS

Mac OS

Networking

Customer service

Interpersonal communication

Education

High school diploma or GED

Tools

ServiceNow

Job description

Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists.

Key Details: This role is 100% onsite in Newark, DE and requires working in the office five days per week. Experience with ServiceNow is highly preferred, along with experience supporting a large enterprise IT environment.

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
• Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist.
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience.
Vocation or technical education may include additional on-the-job training or continuous learning education
Technical Skills:

One or more of the following skills are desired.

• Experience with ServiceNow or equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice

Soft Skills:

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills

Pay Range: $27.02 - $48.55 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act