IT Technical Support Specialist

Sisters of Charity Health System; Cleveland (OH); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

Sisters of Charity Health System, Inc. is hiring an IT Technical Support Specialist to deliver day-to-day technical assistance to employees across the organization.

You’ll manage user accounts, hardware and software, and support Microsoft 365 services including Outlook, SharePoint, and Teams. You will respond to help desk requests, troubleshoot issues, deploy end-user equipment, and assist with IT projects while maintaining documentation and upholding IT security standards.

Formación

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent combination of education and experience may be considered.
• Experience with Active Directory administration and Microsoft 365 applications.

Responsabilidades

• Provide day-to-day IT support for users across the organization.
• Administer user accounts, groups, and access in Active Directory; reset passwords as needed.
• Troubleshoot hardware, software, network, and application issues; log and track incidents.

Conocimientos

Customer service

Communication

Problem solving

Documentation

Multitasking

Independent work

Physical setup

Educación

Associate degree in IT or related field

Herramientas

Active Directory

Microsoft 365

Outlook

SharePoint

Teams

Descripción del empleo

The IT Technical Support Specialist provides day-to-day technical support and technology services to employees across the organization. This position is responsible for supporting user accounts and access, computer hardware and software, network resources, Microsoft 365 applications, Outlook, SharePoint, Teams, and other technology systems. The Specialist responds to help desk requests, troubleshoots and resolves technical issues, deploys and maintains end-user equipment, and assists with technology projects and system implementations. The role also maintains accurate technical documentation, supports IT security requirements, and provides responsive, customer-focused assistance to users at all levels of the organization.

PRIMARY RESPONSIBLITIES/DUTIES:

User Account Administration

• Create, modify, disable, and delete Active Directory user accounts.
• Manage user group memberships and security permissions.
• Reset passwords and troubleshoot account access issues.
• Maintain user account documentation and compliance with security policies.

File Share Management

• Create and modify network file shares.
• Assign and maintain folder permissions based on business requirements.
• Troubleshoot user access issues related to file shares and network resources.
• Assist with data organization and storage management.

Help Desk Support

• Respond to help desk calls, emails, and support tickets.
• Diagnose and resolve hardware, software, network, and application issues.
• Escalate complex issues to appropriate IT personnel when necessary.
• Maintain accurate records of incidents, requests, and resolutions.
• Provide excellent customer service and technical assistance to end users.

Microsoft Outlook and Email Administration

• Configure and maintain Outlook profiles and email accounts.
• Troubleshoot email connectivity, synchronization, and calendar issues.
• Support Microsoft Exchange and Microsoft 365 email services.
• Assist users with email configuration on desktop and mobile devices.

SharePoint Administration

• Create, configure, and maintain SharePoint sites and libraries.
• Manage user permissions and site access.
• Assist departments in organizing and managing SharePoint content.
• Support document management and collaboration initiatives.

Microsoft Teams Administration

• Create and manage Microsoft Teams, teams channels, and memberships.
• Configure collaboration settings and permissions.
• Troubleshoot Teams-related issues, including meetings, chat, and file sharing.
• Provide user training and guidance on Teams best practices.

General IT Support

• Set up and deploy computers, monitors, printers, and other peripherals.
• Install and configure software applications.
• Perform system maintenance and updates as directed.
• Assist with technology projects and system implementations.
• Follow IT security policies and best practices.

Prepare reports & audits as needed

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS:

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent combination of education and experience may be considered.
• Experience with Active Directory administration.
• Experience with Microsoft 365, Outlook, SharePoint, and Teams.
• Experience providing help desk or technical support services.
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Strong organizational and documentation skills.
• Ability to prioritize multiple tasks and work independently.
• Ability to work effectively with users at all levels of the organization.
• Ability to move and install computer equipment and peripherals.
• Ability to sit, stand, and work at a computer for extended periods.
• Occasional lifting of equipment up to 25 pounds.