IT Technical Support Samsung SDS America

This Endorsed; Indiana (PA); On-site; USD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a proactive IT Support Specialist to be the first point of contact for technology needs in a dynamic manufacturing environment. This role is crucial for ensuring smooth operations by managing ticket activity, troubleshooting various tech issues, and providing exceptional support to executive-level clients. With a focus on customer satisfaction, the IT Support Specialist will collaborate with network and server teams, document processes, and maintain asset inventories. Join a forward-thinking team dedicated to driving the future of mobility and enjoy a comprehensive benefits package while making a significant impact in the tech landscape.

Benefits

Top-notch medical coverage

Dental coverage

Vision coverage

Prescription coverage

Wellness program

Parental leave

401K match

Flexible spending accounts

Life insurance

Paid Holidays

Qualifications

• Bachelor's degree in IT or equivalent experience is required.
• 2+ years in corporate tech support and VIP support experience.

Responsibilities

• Serve as the first contact for internal tech needs in a manufacturing environment.
• Troubleshoot hardware, software, and network issues effectively.
• Document procedures and maintain asset inventories.

Skills

Problem-solving

Communication Skills

Customer Service

Technical Expertise in IT

Windows 7/10/11

Microsoft Office

Imaging Software

SCCM

Active Directory

Basic Networking Skills

Education

Bachelor’s degree in Computer Science or Information Technology

2+ years of Corporate Tech Support experience

2+ years of VIP support experience

Tools

Helpdesk System

VPN

Job description

About Us:

The joint venture StarPlus Energy between Stellantis and Samsung SDI is at the forefront of the electric vehicle (EV) revolution, focusing on the development and manufacturing of state-of-the-art EV batteries. Combining the battery manufacturing technology of Samsung SDI and the automobile brand portfolio of Stellantis that includes Chrysler, Dodge, Jeep, Ram, Maserati, and Fiat, the joint venture’s mission is to lead the market with innovative battery solutions that drive the future of mobility. Part of the “Dare Forward 2030” initiative that includes more than $3.2 billion invested that will create 1,400 new jobs, the joint venture is slated to spearhead a major growth and development boom to the region.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Position Summary:

We are seeking a highly skilled and proactive IT Support Specialist to join our team. The ideal candidate will serve as the initial point of contact for all internal technology needs within a manufacturing environment. Key responsibilities include managing incoming ticket activity, troubleshooting hardware, software, and network issues, and providing technical advice to executive-level individuals. The IT Support Specialist will also document procedures, maintain asset inventories, and work closely with customers to ensure high levels of satisfaction. Additional duties include administering security programs, supporting VIPs and business travelers, and collaborating with network and server teams to resolve issues. The ability to isolate problem trends and provide extraordinary IT support is essential. This role requires a strong technical expertise in IT, excellent customer service skills, and the ability to build and maintain trust with customers.

Responsibilities:

• Serving as the initial point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment
• Logging, categorizing, and resolving all incoming ticket activity in the Helpdesk system
• Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
• Troubleshooting and resolving hardware, software, and network problems
• Documenting procedures, FAQs, and maintaining an inventory of assets
• Isolating problem trends and completing troubleshooting efforts for recurring problems until permanent solutions are found
• Providing technical advice to executive-level individuals and their assistants based on developed expertise in the field of IT
• Delivering exceptional IT support to C-level customers and ensuring a high level of customer satisfaction
• Building trust and maintaining good relationships with customers, acting as a bridge between customers and the consulting group for new business opportunities
• Administering the Company Security program, VPN, and creating IT policies
• Supporting VIPs and business travelers
• Cleaning up the IT server room and addressing all kinds of issues in the IT room
• Checking up on network issues and cooperating with the Network team and file server issues and cooperating with the Server team
• Repairing PCs and laptops, and solving software issues
• Managing security applications
• Proficient in solving Windows and printer issues
• Possessing basic knowledge of servers and networks Windows and printer issue solving skill
• Server and Network basic knowledge

Requirements:

• Bachelor’s degree with Computer Science, Information Technology, or equivalent number of years’ of experience
• 2+ years of Corporate Tech Support experience
• 2+ years of VIP support experience or the equivalent combination of education and/or experience
• Strong working knowledge of Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
• Excellent problem-solving, communication and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA’s
• Must be willing to travel up to 10% of time
• Must be authorized to work for any employer without restrictions in the US
• Must be able to commute to the office based in Kokomo, IN

Preferred:

• Strong understanding of MES system
• Android mobile in corporate experience
• Basic networking skills

Benefits:

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.