IT Technical Support Manager

University of Georgia; United States; On-site; USD 55,000 - 68,000; Full time

Job summary

The University of Georgia seeks an IT Technical Support Manager for the Savannah River Ecology Lab. This role involves overseeing IT needs, managing the network, and supporting staff with hardware and software issues.

Ideal candidates should have a Bachelor's degree and 5 years of relevant experience. The position offers a salary range of $55,000 - $68,000, full-time work, and requires lifting ability. Interested applicants can reach out to Chris McBride via email.

Qualifications

• 5 years of professional experience in IT.
• Ability to effectively communicate with faculty and staff.
• Ability to lift 25 pounds and work in varied postures.

Responsibilities

• Oversee and maintain the SREL computer network operations.
• Manage, troubleshoot, and repair network hardware.
• Evaluate IT hardware purchases for compliance.
• Supervise part-time employee regarding IT needs.

Skills

IT network management

Hardware troubleshooting

Software support

IT hardware procurement

Education

Bachelor’s degree in a related field or equivalent

Job description

IT Technical Support Manager

Position Summary: This position will oversee and be responsible for the overall programmatic information technology needs for the Savannah River Ecology Lab (SREL). The manager will maintain the efficient operation of the SREL computer network, support staff, and facilitate IT hardware and software procurement and integration.

Responsibilities

• Maintain the efficient operation of the SREL computer network, including monitoring connections with campus and outlying buildings.
• Manage, troubleshoot, and repair hardware such as switches, routers, and wireless access points.
• Address employees’ software issues by communicating problems and solutions with faculty and staff.
• Evaluate and approve IT hardware purchases, ensuring compliance with network eligibility standards and mitigating vulnerabilities.
• Order and deploy approved IT hardware as required by SREL employees.
• Maintain, troubleshoot, and repair conference center hardware, AV equipment, and shared printers.
• Provide direction to a part‑time employee regarding IT needs and repairs.

Qualifications

• Minimum Qualifications: Bachelor’s degree in a related field or equivalent and 5 years of professional experience.
• Preferred Qualifications: Bachelor’s degree with 4 years of equivalent experience.

Physical Demands

Ability to lift 25 pounds and sit or stand for prolonged periods of time.

Job Details

• Title: IT Technical Support Manager (Classified as IT Support Professional III)
• FLSA Status: Exempt
• Full‑time, 1.00 FTE
• Salary Range: $55,000 - $68,000
• Work Schedule: Monday through Friday, 8:00‑5:00
• Location: Augusta, GA
• Posting Date: 06/22/2026; Position open until filled.
• Proposed Start Date: 08/01/2026

EEO Policy Statement

The University of Georgia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or any other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR at [e-mail].

Contact Information

Recruitment Contact: Chris McBride ([e-mail])

Telephone: Phone number not provided

Required Documents

• Resume/CV