IT Technical Support Manager

University of Georgia; Athens (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of Georgia seeks a candidate to oversee the Information Technology needs for the Savannah River Ecology Lab. Responsibilities include maintaining the computer network, resolving software issues, and managing IT hardware purchases.

Ideal candidates will possess a Bachelor's degree in a related field and 5 years of professional experience, alongside effective communication and IT support skills.

Qualifications

• Bachelor's degree in a related field or equivalent.
• 5 years of professional experience.
• Preferred: 4 years equivalent experience.
• Ability to lift 25 pounds.

Responsibilities

• Maintain the efficient operation of the SREL computer network.
• Handle employee software issues effectively.
• Evaluate and approve IT hardware purchases.
• Maintain conference center hardware, AV equipment, and printers.

Skills

Effective communication with employees

Decision making skills

IT support skills

High level of IT skills

Education

Bachelor's degree in a related field

Job description

Position Summary

This position will oversee and be responsible for the overall programmatic Information technology needs for the Savannah River Ecology Lab.

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 5 years of professional experience

Preferred Qualifications

Bachelors degree of 4 years of equivalent experience.

Knowledge, Skills, Abilities and/or Competencies

• Candidate must have ability to communicate effectively with various levels of SREL employees
• Candidate must have good decision making skills and consistently do those things which facilitate the operation of SREL.
• Candidate must be able to effectively support the IT needs of SREL staff.
• Candiate must be able to utilize a high level of IT related skill sets to meet the technology demands of the Lab.

Physical Demands

Ability to lift 25 pounds and sit or stand for prolonged periods of time.

Job Responsibilities

• 35% - Independently maintain the efficient operation of the SREL computer network to include monitoring connections with campus and outlying buildings. Manage, troubleshoot and repair hardware including switches, routers, and wireless access points.
• 30% - Effectively handle employee's software issues by communicating problems and solutions with faculty and staff.
• 20% - Evaluate and approve IT hardware purchases, ensuring all requested devices meet compliance and network eligibility standards. Successfully integrate approved devices while mitigating network vulnerabilities. Order and deploy IT hardware as required by SREL employees.
• 15% - Independently maintain, troubleshoot and repair conference center hardware, AV equipment and shared printers. Provide direction to one part time employee regarding IT needs and repairs.

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR [e-mail].