IT Technical Support Analyst II

Network Services Company; Schaumburg (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a forward-thinking organization as an IT Support Specialist, where your expertise in supporting end-user computing systems will shine. This role offers the chance to collaborate with a dynamic team while resolving technical challenges and enhancing user experiences. With a commitment to innovation and continuous learning, you'll thrive in an environment that values growth and teamwork. Enjoy a competitive salary, generous benefits, and a culture that promotes work-life harmony. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Generous PTO

Wellness Programs

401k Matching

Profit Sharing

Flexible Hours

Fun Work Environment

Qualifications

• 2-4 years of relevant IT support experience required.
• Strong skills in Windows OS repairs and malware removal.

Responsibilities

• Provide support for user operating systems and troubleshoot issues.
• Coordinate with IT team and vendors for complex device issues.

Skills

Windows 10/11 Troubleshooting

Microsoft Office 365 Support

Active Directory Management

Customer Service Orientation

Problem-Solving Skills

Education

Some College Coursework

Associate or Bachelor’s Degree

Tools

Yealink Phone System

VDI Environments

Job description

Job Description: IT Support Specialist

IL Onsite
Network Headquarters
1400 American Ln
Suite 300
Schaumburg, IL 60173, USA

Are you passionate about supporting end user computing systems and leading and resourcefulness? Do you excel at collaborating with teams while also making independent problem-solving decisions? Would you like to work for a company recognized as one of Chicago's Best & Brightest Companies to Work For over the past 6 years?

If so, consider joining a highly engaged organization that is committed to growth, collaboration, and innovation.

What You'll Do:

• Provide support for user operating systems, including troubleshooting and resolving issues.
• Respond to help desk tickets, phone calls, emails, chat sessions, and walk-in inquiries.
• Coordinate with IT team members and third-party vendors to address complex issues related to devices, workplace technology, and messaging software.
• Monitor ticket queues, analyze trends, and ensure service level commitments are met.
• Handle password resets, user lockouts, and other account issues to maximize first-call resolution.
• Support conference rooms and training rooms with audio-visual equipment.
• Assist with user account creation and troubleshooting in Active Directory, Exchange, Yealink Phone System, and VDI environments.
• Manage desktop backup and security measures, including malware and virus monitoring.
• Troubleshoot issues with desktops, laptops, phones, and mobile devices.
• Support IT projects and process improvements.
• Maintain performance metrics and ensure customer satisfaction.
• Engage in ongoing training to keep skills current.

Who You Are:

• Excellent communication skills, both oral and written.
• Experience troubleshooting Windows 10/11 and Microsoft Office 365.
• Knowledge of Active Directory, printer support, and remote connectivity troubleshooting.
• Experience supporting conference room technology and managing IT assets.
• Able to prioritize tasks and resolve issues efficiently.

What You'll Need:

• 2-4 years of relevant work experience.
• Some college coursework, associate or bachelor’s degree, or equivalent experience.
• Strong skills in Windows OS repairs, malware removal, hardware upgrades.
• Proficiency with Windows 10/11, Office 365, and Active Directory.
• Customer service orientation and problem-solving skills.

What We Offer:

• Competitive salary ($55,000 - $75,000).
• Generous PTO, summer/flex hours, wellness programs, 401k matching, profit sharing, and a fun work environment.

Our Culture & Values:

• Commitment to excellence, adaptability, collaboration, and integrity.
• Innovation and continuous learning are in our DNA.
• We promote work-life harmony with flexible arrangements.

Our employees say: “Teamwork and collaboration are key to success at NETWORK. Every day presents new challenges and learning opportunities.”

The anticipated salary range for this role is $55,000 to $75,000, based on experience and location. In addition, we offer comprehensive benefits including health insurance, retirement contributions, and professional development opportunities.

We are an equal opportunity employer committed to diversity and inclusion.