IT Technical Specialist-Remote Support

Talentify.io; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a Technical Support Specialist to provide departmental support, maintain computer systems, and ensure customer satisfaction. This onsite position in Kacena, Iowa offers a Monday to Friday schedule and a competitive rewards program including comprehensive health benefits and tuition reimbursement.

Benefits

Paid time off

Parental leave

401K matching

Comprehensive health and dental insurance

Tuition reimbursement

Early access to earned wages

Qualifications

• Proficiency with personal computers and a wide range of computer systems.
• Experience in maintenance and repair of computer hardware.
• Understanding of regulatory requirements in the healthcare industry.

Responsibilities

• Provide departmental and technical support including system upgrades and maintenance.
• Collaborate with Regional Service Managers and IT team members.
• Install and configure new computer systems.

Skills

Communication

Negotiation

Problem Resolution

Education

Two-year degree in Computer Science or Programming

Tools

Computer Systems

Software Applications

Job description

1 week ago Be among the first 25 applicants

• Competitive Total Rewards program with benefits tailored to your needs, including paid time off, parental leave, and 401K matching
• Comprehensive health and dental insurance, paid holidays, short and long-term disability, and pet insurance for your furry family members
• Early access to earned wages with Daily Pay and tuition reimbursement to support career advancement
• Recognized as a Top 150 Place to Work in Healthcare, promoting a culture of belonging and respect
• Opportunity to work collaboratively with a dedicated team and contribute to excellent customer service
• Onsite position in Kacena, Iowa, with a consistent Monday to Friday schedule

Why Consider This Job Opportunity

• Competitive Total Rewards program with benefits tailored to your needs, including paid time off, parental leave, and 401K matching
• Comprehensive health and dental insurance, paid holidays, short and long-term disability, and pet insurance for your furry family members
• Early access to earned wages with Daily Pay and tuition reimbursement to support career advancement
• Recognized as a Top 150 Place to Work in Healthcare, promoting a culture of belonging and respect
• Opportunity to work collaboratively with a dedicated team and contribute to excellent customer service
• Onsite position in Kacena, Iowa, with a consistent Monday to Friday schedule

What To Expect (Job Responsibilities)

• Provide departmental and technical support including system upgrades, repairs, and maintenance on computer systems
• Collaborate closely with Regional Service Managers and IT team members to ensure customer satisfaction
• Install, integrate, and configure new computer systems while monitoring their functionality
• Cover on-call responsibilities as required, including night and weekend shifts
• Complete special projects and monthly reports as assigned to facilitate smooth departmental operations

What Is Required (Qualifications)

• Two-year degree in Computer Science or Programming; equivalent education and experience will be considered
• Proficiency with personal computers and knowledge of a wide range of computer systems, software, applications, and hardware
• Strong communication and negotiation skills to interact effectively with management at all levels
• Experience in maintenance and repair of computer hardware, including problem resolution and system upgrades
• Understanding of regulatory and accreditation requirements within the healthcare industry

How To Stand Out (Preferred Qualifications)

• Knowledge of healthcare industry systems is preferred
• Strong telephone and typing skills to facilitate effective communication

We prioritize candidate privacy and champion equal-opportunity employment. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Please note, we are not the Employer of Record for this position.