IT Technical Site Coordinator Sr

Advocate Health; Milwaukee (WI); On-site; USD 100,000 - 140,000; Full time

Job summary

Advocate Health is seeking an IT/PMO professional to lead site engagement, align technology initiatives with business goals, and oversee service delivery for assigned sites. The role emphasizes collaboration with site leadership to optimize adoption of information systems and ensure value realization.

Responsibilities include managing projects per PMO methodologies, guiding prioritization, and delivering measurable site adoption of core applications while maintaining strong client relationships

Qualifications

• Bachelor’s degree (or equivalent) in information technology or a related field.
• Typically requires 5 years of experience in information technology.
• Demonstrated project management experience preferred.
• Excellent analytical, technical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proven systems implementation experience.
• ITIL, COBIT, etc., certifications preferred.

Responsibilities

• Fosters productive relationships with site and division leadership to prioritize business needs and adoption of solutions.
• Serve as IT contact within the site to align product roadmaps with operations and plan deployments.
• Ensure timely resolution of service requests per SLAs and manage outages.
• Promote PMO methodologies and guide prioritization of initiatives.
• Develop site adoption metrics for core application product lines.

Skills

Project management

Analytical thinking

Communication skills

Problem solving

Team player

Customer service orientation

Education

Bachelor's degree in information technology or related field

Job description

Major Responsibilities:

Client Engagement

• Fosters productive relationships with site and division leadership to stimulate partnership and elicit a positive image of information systems. Interacts regularly with site executives, service line and operational leaders to collect and prioritize new business needs, relevant issues or adoption barriers. Works with clients to understand business problems and gathers requirements to apply existing solutions; collaborates with engineering and IT application owners where appropriate. Acts as a liaison of technology, recognizing opportunities to better leverage and improve adoption of existing solutions to solve business problems.

• Serve as the point of contact within the site for technology to best understand product roadmaps, ensure consistent support performance and maximize benefits for organization. Partner with other IT teams and operational leaders to prepare plans (cost estimates, schedules, budgets, resource requirements) and to identify and mitigate deployment issues and risks. Collaborates with local site leadership and stakeholders on change management strategies.

Operational Service Management

• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information system policies. Analyzes performance metrics and seeks opportunities to improve efficiency, cost or user effort in service offerings. Effectively communicates technology changes and outages to impacted business users. Facilitates downtime activities for planned and unplanned events. Acts as IT support escalation for site leadership.
• Champions Project Management Office (PMO) methodologies and ensures adherence. Collaborate with Technology Delivery Coordinators and Project Managers to meet site project timelines, budget, and expectations. Provides guidance on prioritizing initiatives as needed.
• Partners with core application owners to develop site metrics on adoption of core application product lines and create adoption strategies for site gaps and opportunities.
• Oversee and lead technical support for end users’ devices at assigned site(s). Ensures applications and devices are functioning at optimal level, are being fully utilized and end-user needs are met. Provides expert-level oversight of the enterprise standards and site IT environment.

Teammate Development

• Ensures that core applications and local site training are available and staff maintains competency. Preserves a culture of sustained learning that requires staff to continuously discover and learn new technological advancements. Leads new associate on-boarding that includes relevant core processes, site education and training to ensure expedited productivity.
• Assess teammate activity and provides input to the manager on staff performance. Helps to maintain a high performing organization by holding team members accountable for the departmental expectations on daily operations and project work.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Bachelor’s degree (or equivalent experience) in information technology or business-related field.

Experience Required:

• Typically requires 5 years of experience in information technology.

Knowledge, Skills & Abilities Required:

• Demonstrated project management experience, preferred.
• Excellent analytical, technical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proven systems implementation experience.
• Strong decision-making abilities.
• Excellent team player.
• Customer service orientation.
• IT Industry Certification (ITIL, COBIT, etc.), preferred

Physical Requirements and Working Conditions:

• Position requires travel which may result in exposure to road and weather hazards; and occasional out of town/state travel is required/
• Exposed to a normal office environment.
• Operates all the equipment necessary to perform the job.
• 24 hour, 7 day on-call support is required.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.