IT Business Operations Analyst Senior

Advocate Health; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Advocate Health seeks an IT Contract and Licensing Specialist to lead complex software licensing negotiations and manage asset tracking across the enterprise. This role partners with Finance, Technology Services, and Business requestors to shape terms, SLAs and deliverables from concept through execution.

The ideal candidate brings deep licensing knowledge, experience with large-scale procurement, and strong analytical skills to optimize IT spend while maintaining compliance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business or related field.
• 5+ years of experience in computer science, information technology or business administration with licensing, negotiation and sourcing responsibilities.
• Experience with large-scale automated material management systems and contract negotiations with major software/hardware providers.

Responsibilities

• Lead and/or support the development of contractual terms (licensing, pricing, duration, deliverables, SLAs) from concept to execution.
• Negotiate terms with suppliers and commercial transactions groups; handle contracts that qualify as exceptions.
• Maintain licensing reporting and perform audits to ensure compliance with licensing entitlements.
• Assist IT budgeting by gathering data, validating purchasing requests, identifying savings, and tracking SLAs.
• Analyze performance metrics to inform changes to agreements and optimize IT spend.
• Document contractual rights and obligations; ensure due diligence and compliance with terms.
• Conduct monthly/quarterly business reviews with vendors; participate in evaluations and contract negotiations for acquisitions.
• Prepare annual category and IT investments for budgeting and strategic planning; promote preferred vendors.
• Audit invoices to ensure negotiated prices; coordinate IT equipment and supply orders.
• Oversee RFI/RFP processes and communicate updates with IT owners and business users.
• Provide guidance to project managers on product processes and offer coaching to team members.

Skills

Licensing expertise

Software asset management

Hardware asset management

Communication skills

Data analysis

Contract negotiation

Multitasking

Excel/ERP experience

Ticketing systems

Self-directed

Education

Bachelor's degree

Tools

ERP software

Job description

Major Responsibilities:

• Leads and/orsupportsthe coordination, recommendations, modifications of complex contracts with the Business requestor,Financeand relevant Technology Services Personnel to development the contractual business terms (licensing, pricing, duration, deliverables, SLAs, etc.) frominitialconcept through to execution.

• Negotiates with suppliers,researches, recommends, reviews, and completes business terms and conditions, and works with the Commercial Transactions Group to complete agreement or independently if the contract qualifies as an exception.

• Provides input andmaintainsa licensing reporting system, and reviews and audits information to ensure proper licensing ismaintained.

• Guide the sub-process in developing the IT Department Budget with information gathering (contracts, invoices, etc.) and recording the requests and data gathered.Assistinidentifyingbudget needs,validatespurchasing requests,identifypotential savings opportunities, variance analysis to IT spend to keep alignment with HIT Budget. Ensure contractual Service Level Agreements (SLAs) are adhered to. Maintenance and tracking of all contract issues from initiation to resolution with proper documentation to resolve vendor issues.

• Researches, recommends, and collaborates with managers and suppliers to analyze performance metrics to support changes to agreements.

• Provides documentation and interpretation of contractual rights and obligations internally and externally and ensures that due diligence is practiced incomplying withthe stated terms, conditions, and license entitlements.

• Conduct monthly and quarterly business reviews with strategic vendors, measure performance, andestablishplans for continuous improvement. Provide input to evaluation,selection, and contract negotiations for acquisitions

• Prepare and manage annual category,subcategoryand IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process. Improve IT spend management by evaluating spend todetermineif IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors

• Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes, work with accounts payable team toassistin invoice reconciliation issues.Coordinate and process IT equipment and supply orders and deliveries with designated vendors.Submit IT equipment and supply requirements throughcontractswork flowas applicable.

• Oversees and leads RFI, RFPs, and communications foridentifiedproduct/service opportunities. Participate in periodic statusupdate meetings with IT Owners and Business usersregardingcontract negotiations.

• Acts as a resource for the project managers to ensure that project related standards are beingutilized. Acts as a business resource by providing direction for various product processes (i.e.research, return merchandise authorization (RMAs), warranties, equipment quoteassistance). Provides coaching and guidance to new and associate level team members.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Bachelor's Degree (or equivalent knowledge) in ComputerScience, orInformation Technology or Business or related.

Experience Required:

Typicallyrequires5yearsor moreofexperienceinaComputerScience,InformationTechnologyorBusinessAdministrationrelated field, including computer literacy with Microsoft Office Suite and experience in working with large-scale automated material managementsystems,advancedsourcingandcontractnegotiationexperiencewithmajorsoftware,hardware,andhostedIT solution providers, and previous experience supporting IT systems on how theyfunction.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL (Only WI/IL Division), LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
No relocation, No Sponsorship or transfer of visa for this position now or in the future.

Knowledge, Skills & Abilities Required:

Advancedunderstanding of IT software licensing from multiple manufacturers and vendors

Advancedunderstanding software asset management

Working knowledge of hardware asset management

Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization

Ability to handle sensitive issues, confidential agreements, keen political acumen, and an understanding of the political environment to know when to seek management assistance.

Strong attention to detail

Procurement and technology business knowledge including robust understanding of contract terms and contract execution

Demonstrated ability to manage and follow-through on multiple projects/contracts simultaneously through process management skills

Ability to work with analysis tools such as Excel and ERP financials to analyze and present data

Knowledge of using a ticketing system to manage workload and update end users

Highly self-directed and innovative

Analytical understanding of the language and structure of technology contracts

Critically think and recommend necessary changes (redlines) to IT agreements with little or no direction to ensure the best outcomes with pricing, terms, SLAs, audits, etc.

Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner

Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve

Physical Requirements and Working Conditions:

This position requires travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.