IT Technical Services Analyst

Quality Dining, Inc.; Mishawaka (IN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid vacations

Life insurance

On-call schedule

Job summary

Quality Dining, Inc. is seeking a Technical Services Analyst to provide first-level IT support to restaurant managers and staff, including end-user support via phone and on-site assistance in our locations.

The role requires troubleshooting hardware and software (Windows, Office, Micros and Aloha POS), documentation of issues, and the ability to work in-office and in-restaurant settings, with on-call after hours.

Qualifications

• Good interpersonal skills
• Expertise in troubleshooting software, hardware, and basic network problems
• Ability to grasp business issues and translate to technical terms in course of problem resolution
• High level of problem solving capabilities
• Proficient with Microsoft Word, Excel, and Outlook
• Good verbal and written communication skills
• Team orientation

Responsibilities

• End user support via phone communications.
• Support MS Windows and Office, Micros and Aloha Point-of-Sale hardware and RES software and proprietary applications.
• Familiarity with remote control software.
• Document trouble calls and provide timely responses to issues requiring efficient problem solving.
• Be reliable and willing to work in office and restaurant environment
• Identify and escalate cases to the appropriate support group.
• Occasionally complete clerical work and perform on-site tasks in-restaurant.
• Be physically capable to perform tasks necessary to support this position.
• Schedule: variable depending on business needs and after-hours on-call responsibilities.

Job description

The difference begins with team members who are deeply committed to not merely meeting, but exceeding our guests' expectations every day. This commitment carries through to upper management and our Corporate Office, where we invest in providing our team members with the extensive training, development and support they need to succeed.

Quality Dining, Inc. is currently seeking candidates to fill our Technical Services Analyst opening! The successful candidate will be responsible for providing first level support to managers of our restaurant locations. Responsibilities include, but are not limited to:

• End user support via phone communications.
• The candidate will support MS Windows and Office, Micros and Aloha Point-of-Sale hardware and RES software and proprietary applications.
• Candidates should be familiar with remote control software.
• The Analyst will document trouble calls and provide timely responses to issues which requires efficient problem solving skills.
• The candidate will be reliable and willing to work in office and restaurant environment
• The individual will identify and escape cases, if necessary, to the appropriate support group.

Job Specifications:

This candidate will be responsible for occasionally completing clerical work as well as work to be completed on-site in-restaurant. The Technical Services Analyst will be required to and should be physically capable to perform tasks necessary to support this position.

Schedule: Variable depending on needs of business and after-hours "on-call" responsibilities..

Candidates should have the following qualifications:

• Good interpersonal skills
• Expertise in troubleshooting software, hardware, and basic network problems
• Ability to grasp business issues and translate to technical terms in course of problem resolution
• High level of problem solving capabilities
• Proficient with Microsoft Word, Excel, and Outlook
• Good verbal and written communication skills
• Team orientation

At Quality Dining, we believe in serving each guest with pride and enthusiasm. We take community involvement serious and strive to be a leader in the communities where we are located. As a franchisee, QDI operates nearly 150 BURGER KING® Restaurants in Florida, Indiana and Michigan. We also develop, own and operate Papa Vino’s Italian Kitchen® and Uptown Kitchen® concepts inIndiana and Michigan. This position offers an attractive compensation package which includes Medical, Dental, & Vision Insurance, 401(k), paid vacations, supplemental life insurance and more.