IT Technical Account Manager

Pacific Office Automation; Beaverton (OR); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Monthly Car Allowance

FSA Programs

Company events and recognition trips

Job summary

Pacific Office Automation’s Technical Account Managers (TAMs) manage a portfolio of clients in our Managed IT Services division, aligning technology with business goals and IT strategy. Based on-site in Beaverton, OR, TAMs collaborate with Sales Engineers, Helpdesk, Onboarding, and Project Delivery to optimize client environments.

The role emphasizes executive communication, ROI-focused budgeting, and translating complex IT concepts into business outcomes.

Qualifications

• 5+ years in Technical Account Management, vCIO, IT Director, or Senior IT Consultant
• Experience with IT budgeting, strategic planning, and technology roadmap development
• Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
• Strong ROI analysis and cost-benefit justification for IT investments
• Ability to translate complex tech into business language
• Knowledge of cloud/infrastructure tech including networking and security
• Excellent verbal, written, and analytical communication skills
• Highly organized with multi-priority management
• Ability to handle client escalations calmly and professionally
• Collaborative with cross-functional teams

Responsibilities

• Manage a portfolio of clients as a trusted technical advisor
• Coordinate with Sales Engineers, Helpdesk, Onboarding, and Project Delivery
• Drive IT strategy and ensure client satisfaction through proactive communication
• Present to executives and conduct Technical Business Reviews (TBRs)

Skills

TAM experience

Executive presentation

IT budgeting

ROI analysis

Cloud & security

Cross-functional

EQ & communication

Education

Bachelor's degree

MSP experience

GRC knowledge

Cybersecurity certifications

Tools

Windows/AD

SQL/Exchange

Firewall platforms

Cloud security tools

Job description

Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.

Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

Skills, Knowledge, and Expertise

Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.

The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.

Qualifications Required

5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant

Proven experience with IT budgeting, strategic planning, and technology roadmap development

Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)

Strong understanding of ROI analysis and cost-benefit justification for IT investments

Ability to translate complex technical concepts into business language

Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms

Strong aptitude for customer service and client retention

Excellent verbal, written, and analytical communication skills

Highly organized with the ability to manage multiple priorities effectively

Ability to remain composed and focused under pressure while managing client escalations

Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams

Qualifications Preferred

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)

MSP experience strongly preferred

Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC

Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks

Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)

You will be working with the following technologies on a daily basis:

Microsoft Windows and macOS environments

Microsoft Windows Server / Active Directory

Microsoft SQL / Exchange Online

WatchGuard, SonicWall, Cisco, or similar firewall platforms

Remote Access: VPN, RDS

Wireless: Aruba, WatchGuard, Meraki

Endpoint Security, EDR, and Cloud Backup solutions, SIEM

Additional Information

Location: On-site position based in Beaverton, OR

Compensation: $60,000-$100,000/year, depending on experience and certifications

Medical, Dental, Vision, and Life Insurance

401(k) with company match

Monthly Car Allowance

FSA Programs

Company events, recognition trips, and a collaborative team environment

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Pacific Office Automation

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.