IT Tech Support | Seasonal Part-Time | Dr. Phillips Center for the Performing Arts

Oak View Group; Orlando (FL); On-site; USD 41,000 - 48,000; Full time

Job summary

Oak View Group is seeking an IT Tech Support to assist with frontline IT operations in the Front Yard during high-traffic holiday events. You will support POS systems, network infrastructure, and software applications to ensure smooth guest experiences for F&B staff and visitors.

This seasonal role runs from November 15, 2026 to March 11, 2027, with an on-site schedule in Orlando. The hourly pay ranges from $30.00 to $35.00, reflecting the event-driven workload and responsibilities.)

Qualifications

• 2–3 years of experience in IT technical support or a similar role.
• Hands-on experience with enterprise systems including Oracle for financial and operational processes, Square for POS, and FreedomPay for secure payments.
• Strong understanding of payment workflows and transaction security.
• Ability to troubleshoot and optimize system performance across multiple platforms.
• Excellent communication and problem-solving skills for cross-functional collaboration.
• Preferred: CompTIA A+, Network+, or vendor-specific POS certifications.

Responsibilities

• Installation and Configuration: Install and configure POS hardware and software components, ensuring that all systems are operational and meet user needs.
• Troubleshooting and Support: diagnose and resolve hardware and software issues, provide technical support to users, and act as the first point of contact for IT-related problems.
• System Maintenance: Regular maintenance tasks include performing system backups, updates, and upgrades to ensure optimal performance and security of IT systems.
• User Training: Train users on new systems and software, ensuring that staff can effectively utilize technology in their roles.
• Documentation: Manage technical documentation, including system configurations, user manuals, and troubleshooting guides, to maintain a clear record of IT operations.
• Network Management: responsible for setting up and maintaining network infrastructure, including routers, switches, and cabling.
• Security Management: Implement and manage security measures, such as antivirus software and firewalls, to protect the organization’s data and systems from threats.

Skills

IT support experience

Communication skills

Technical troubleshooting

Tools

Oracle

Square

FreedomPay

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

IT Tech Support plays a critical role in supporting seasonal operations, particularly during high-traffic holiday events in the Front Yard area. This position ensures the reliability and performance of point-of-sale (POS) systems, network infrastructure, and software applications that are essential for smooth guest experiences. As the Front Yard becomes a hub for festive activities throughout the holiday season, the IT Tech Support team works proactively to troubleshoot technical issues, implement system updates, and provide on-site support to F&B staff, helping maintain seamless service during peak event times.

This role pays an hourly rate of $30.00 - $35.00.

This is a seasonal role from November 15, 2026, and will end on March 11, 2027.

This position will remain open until December 31, 2026.

Responsibilities

• Installation and Configuration: Install and configure POS hardware and software components, ensuring that all systems are operational and meet user needs.
• Troubleshooting and Support: diagnose and resolve hardware and software issues, provide technical support to users, and act as the first point of contact for IT-related problems.
• System Maintenance: Regular maintenance tasks include performing system backups, updates, and upgrades to ensure optimal performance and security of IT systems.
• User Training: Train users on new systems and software, ensuring that staff can effectively utilize technology in their roles.
• Documentation: Manage technical documentation, including system configurations, user manuals, and troubleshooting guides, to maintain a clear record of IT operations.
• Network Management: responsible for setting up and maintaining network infrastructure, including routers, switches, and cabling.
• Security Management: Implement and manage security measures, such as antivirus software and firewalls, to protect the organization’s data and systems from threats.

Qualifications

• 2–3 years of experience in IT technical support or a similar role.
• Hands-on experience with enterprise systems, including:
  • Oracle for financial and operational processes.
  • Square for point-of-sale and payment processing.
  • FreedomPay for secure payment solutions and integrations.
• Strong understanding of payment workflows and transaction security.
• Ability to troubleshoot and optimize system performance across multiple platforms.
• Excellent communication and problem-solving skills for cross-functional collaboration.
• Preferred: Relevant IT certifications (e.g., CompTIA A+, Network+, or vendor-specific POS certifications).

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.