IT Tech II

Valley Tool & Manufacturing, Inc.; Milford (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Valley Tool and Manufacturing, Inc., based in Milford, CT, seeks a dependable IT Technician to provide day-to-day technical support for staff and maintain computer systems, hardware, software, and network connectivity.

The ideal candidate will image and configure devices, manage help desk tickets, and collaborate with the IT leader to ensure reliable operations. Strong customer service and problem-solving skills are essential.

Qualifications

• Experience providing IT support, desktop support, or help desk services.
• Windows environments and general IT troubleshooting.
• Document issues, manage support requests, and follow procedures.
• Strong communication, organization and customer service skills.

Responsibilities

• Technical Support & Troubleshooting: Diagnose and resolve hardware, software, OS, and network issues on desktops, laptops, mobile devices, and peripherals.
• System Imaging & Configuration: Image, configure, deploy, maintain, and repair computers and IT equipment.
• Help Desk & Ticket Management: Track, document, prioritize, and manage support requests; escalate as needed.
• User & Account Administration: Create/maintain user accounts, manage access, onboard/offboard, enforce security policies.
• Asset & Inventory Management: Maintain records of hardware, software licenses, warranties, and IT inventory.
• End-User Support & Training: Provide guidance on company apps, productivity tools, and IT procedures.
• System Maintenance: Assist with updates, maintenance, troubleshooting, and process improvements.
• Cross-Functional Collaboration: Work with IT leader and other departments to support operations.

Skills

Problem solving

Communication

Organizational skills

Customer service

Education

Highschool diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About Us

We are a precision tooling and manufacturing company based in Milford, Connecticut, specializing in tooling, precision components, and manufacturing solutions. We support a range of manufacturing needs through technical expertise, precision workmanship, and a commitment to quality.

Position Overview

We are seeking a dependable, technically minded IT Technician to provide day-to-day technical support to our employees and help maintain our computer systems, hardware, software, and network connectivity.

This position will work under a different IT leader, collaborating with the broader IT function to support daily operations, troubleshoot technical issues, and ensure our employees have the technology and resources they need to work efficiently.

The ideal candidate is a hands-on problem solver with strong customer service skills, attention to detail, and the ability to manage multiple support requests in a manufacturing environment.

Key Responsibilities

• Technical Support & Troubleshooting: Diagnose and resolve moderately complex hardware, software, operating system, and network connectivity issues across desktop computers, laptops, mobile devices, and peripherals.
• System Imaging & Configuration: Image, configure, deploy, maintain, and repair computers and other IT equipment.
• Help Desk & Ticket Management: Track, document, prioritize, and manage support requests through a help desk ticketing system. Escalate complex or enterprise-level issues to senior IT personnel as needed.
• User & Account Administration: Create and maintain user accounts, manage access permissions, support onboarding and offboarding, and help enforce company security policies.
• Asset & Inventory Management: Maintain accurate records of hardware, software licenses, warranties, equipment assignments, and IT inventory.
• End-User Support & Training: Provide technical guidance and instruction to employees on company applications, productivity tools, and standard IT procedures.
• System Maintenance: Assist with routine system updates, equipment maintenance, troubleshooting, and IT process improvements.
• Cross-Functional Collaboration: Work with our IT leader and other departments to address technical needs and support reliable day-to-day business operations.

Required Qualifications

• Experience providing IT support, desktop support, help desk services, or similar technical assistance.
• Working knowledge of computer hardware, software installation, operating systems, and network connectivity.
• Familiarity with Windows environments and general IT troubleshooting.
• Ability to document technical issues, manage support requests, and follow established procedures.
• Strong problem-solving, communication, organizational, and customer service skills.
• Ability to work independently while collaborating with other IT personnel and company departments.

Preferred Qualifications

• Experience supporting IT operations in a manufacturing or industrial environment.
• Familiarity with Windows, macOS, and Linux operating systems.
• Experience with user account administration, permissions, device deployment, and IT asset management.
• Exposure to CAD, engineering, or product data management software.
• Knowledge of GSS, SolidWorks, and PDM (Product Data Management) is a plus.
• Ability to support technical applications used by engineering, tooling, and manufacturing personnel.

Ideal Candidate

The ideal candidate is resourceful, organized, service-oriented, and comfortable supporting a range of technical needs in a precision manufacturing environment. They should be willing to learn our company-specific systems, collaborate with our IT leader, and help keep our employees and business operations running smoothly.

Location

Milford, CT

Position Requirements

Qualifications & Skills

• Highschool diploma or GED
• General computer knowledge Windows operating systems, and Microsoft office: Outlook, Word and Excel.
• Must be able to work with moderate supervision and use independent judgment at times.
• Excellent communication skills
• Detail orientated
• Strong PC skills in a windows environment
• Excellent troubleshooting skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 50 pounds. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud.

ITAR Statement

Pursuant to ITAR, EAR, and other export compliance laws and regulations, applicants for this position must be U.S. Persons as defined by U.S. law, i.e., U.S. citizens, lawful permanent residents ('Green Card' holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty.

Equal Opportunity Statement

Valley Tool and Manufacturing is an Equal Opportunity Employer. We are committed to achieving a diverse workforce through application of our affirmative action, equal opportunity and nondiscrimination policy. Valley Tool and Manufacturing LLC prohibits discrimination and harassment of any kind, against any applicant or any employee recruited, hired, assigned and promoted without regard to race, religion, color, age, sex (including pregnancy, childbirth or related medical conditions) sexual orientation, gender identity, marital, civil union or domestic partnership status, citizenship, national origin, ancestry, status of an individual with a disability, status as a protected veteran or any other status protected under federal or state law.

This position is currently accepting applications.