IT Tech

The Omaha Tribe of Nebraska; Macy (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

The Omaha Tribe of Nebraska is seeking an Information Technology Technician to support tribal members and help sustain Umoⁿhoⁿ language and culture. The role spans multiple Family Resource Center functions with duties ranging from IT support to language preservation content creation.

Responsibilities include technical support, website maintenance, multimedia production, and collaboration with schools to deliver language programs, all while ensuring excellent customer service and clear guidance

Qualifications

• High school diploma or GED required.
• Proven work experience as a Desktop Support Engineer with hands-on experience in Windows, Linux, and Mac OS environments.
• Experience as a Desktop Support Engineer with strong Microsoft Office skills (Outlook, Word, Excel).

Responsibilities

• Provide desktop hardware and software support to staff and ensure timely resolutions.
• Maintain and update the website to disseminate language learning materials.
• Collaborate with tribal members to produce social media, TV, or radio content in Umoⁿhoⁿ language.
• Assist in recording Elder testimonies to preserve Umoⁿhoⁿ language.
• Diagnose and resolve hardware, software, and network issues; including Windows 10 and mobile devices.
• Develop instructional materials for language restoration online content.
• Work with schools and community college to develop language social media programs.

Skills

Desktop Support

Windows OS

Linux/Mac OS

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

SUMMARY:

The primary purpose of the Information Technology Technician is to assist Omaha tribal members to ensure the survival and vitality of the Umoⁿhoⁿ language and culture. Determined projects will strive to achieve community goals through specific, measurable outcomes. In an effort to perpetuate language and culture preservation projects for tribal members, the Family Resource Center will identify opportunities for the replication or modification of such projects for use by tribal members, and include a plan for the preservation of the products of the Umoⁿhoⁿ Language & Culture Preservation Department for the benefit of future generations of the Omaha Tribe and other interested persons. The incumbent will work in various functional areas within the Family Resource Center, therefore specific duties may vary according to assignments.

ESSENTIAL DUTIES and/or RESPONSIBILITIES

include the following:

• Establish and support the Program to bring tribal members together to facilitate and encourage the transfer of Umoⁿhoⁿ language skills from one generation to another.
• Provide implementation, maintenance/support, or optimization of Project technology components or systems.

Maintain a website to disseminate information and materials to be used for the teaching and enhancement of Umoⁿhoⁿ language.

• Work with tribal members to produce or participate in social media, television, or radio presentations to be broadcast in Umoⁿhoⁿ language.
• Assist in engineering oral testimonies from Elders through recording sessions designed to preserve Umoⁿhoⁿ language.
• Diagnose and resolve technical hardware and software issues related to Windows 10 OS, mobile devices, and network related issues.
• Develop Umoⁿhoⁿ cultural and language instruction and training tools.
• Diagnose and resolve technical hardware and software issues related to Windows 10 OS, mobile devices, and network related issues.
• Assist the Director in working with tribal programs, local agencies and organizations to embed Umoⁿhoⁿ language, traditions, and values into services and activities.
• Assist in developing instructional materials for language restoration online content.
• Work in partnership with public schools and the community college to develop Umoⁿhoⁿ language social media programs.

Provide strong customer service skills to ensure positive customer experience through courteous resolution of issues and full explanation and demonstration of how to perform an action.

• Will walk staff through installing application and computer peripherals.
• Conduct remote troubleshooting, test alternative pathways until you resolve an issue.
• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED

• Proven work experience as a Desktop Support Engineer and hands-on experience with Windows/linux/Mac OS environments.
• Experience as a Desktop Support Engineer with strong Microsoft Office skills (Outlook, Word, and Excel).

CERTIFICATES, LICENSES, and/or REGISTRATIONS:

• Must have a valid Nebraska Driver's License and be insurable by Tribal insurance

KNOWLEDGE, SKILLS, and/or ABILITIES:

• Demonstrated ability to regularly engage with all stakeholders and to build consensus.
• Demonstrated ability to develop resources or work closely with grant writers.
• Demonstrate leadership ability to work independently with organizational skills and attention to detail.
• Working knowledge of office automation products and like printers and scanners.
• Knowledge of network security practices and equipment and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.

PLEASE NOTE: P.L. 93-638, Indian Preference and Tribal Employment rights Ordinance. (T.E.R.O) will be practiced; however, all qualified applicants will be considered. *Please note that the job description is subject to change with or without prior notice.*