IT Team Manager: Lead High-Impact IT Services

Socket.dev; Livermore (CA); On-site; USD 96,000 - 106,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability, Life Insurance, and AD&D

401K with employer matching

Tuition and Education Reimbursement

Exercise Reimbursement

Tech Reimbursement

Employee Assistance Program

Job summary

Edgewater Federal Solutions seeks an IT Team Manager to support a major national laboratory. The role leads operations management, resource planning, and service delivery in collaboration with embedded customers and enterprise teams to meet service levels.

The position oversees team supervision, training, performance reviews, and recruitment, while developing standards and procedures and driving continuous improvement. U.S. DOE clearance and citizenship are required.

Qualifications

• AS in relevant discipline plus a minimum 3 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
• Related experience may be substituted for relevant education and vice versa.
• Ability to obtain & maintain a U.S. Dept. of Energy Clearance
• Citizenship is required.

Responsibilities

• Supervise team technicians, planning & overseeing their work and daily activities.
• Promote a positive and productive work environment, fostering teamwork and collaboration.
• Develop and implement training programs to continuously improve team skills and knowledge.
• Conduct performance evaluations and implement corrective actions as needed.
• Participate in the recruitment, selection, and onboarding of new staff.
• Collaborate with stakeholders to define, agree upon, and implement service standards and procedures.
• Monitor and track team performance, analyze metrics and reports, and identify areas for improvement.
• Resolve customer issues promptly and collaboratively, maintaining outstanding customer service.
• Act as the first point of escalation for customers and other IT staff.
• Be a champion for continuous improvement, identifying and implementing opportunities to enhance service delivery.

Skills

PC operations

Team leadership

Education

AS in relevant discipline

Bachelor’s degree in information technology

Tools

ServiceNow

KCS methodology

Job description

Edgewater Federal Solutions seeks an IT Team Manager to support a major national laboratory. The role leads operations management, resource planning, and service delivery in collaboration with embedded customers and enterprise teams to meet service levels.

The position oversees team supervision, training, performance reviews, and recruitment, while developing standards and procedures and driving continuous improvement. U.S. DOE clearance and citizenship are required.